Eric Powell Email & Phone Number

Greensboro, NC 27409

Pending

Charlotte, North Carolina Area

• One-on-one discipleship-counselor striving to replace the old ‘Performance-Based Approval’ system with a Grace-Based acceptance system.
• Licensed Minister of the Gospel
• Evaluate counselees personality type using Taylor-Johnson methodology
• Using adept listening skills, lead counselees through 16-week process of outlining self-defeating behaviors and thought patterns.
• Present Biblically-based beliefs of their identity in Christ in an honest, non-judgmental way.

Charlotte, North Carolina Area

• Licensed Minister of the Gospel
• Pastoral Counselor
• Biblical Discipler
• IT Systems Administrator, including Outlook Admin, AD admin, GPO creation, infrastructure and project management

Statesville, North Carolina

• Followed instructions of Chefs to correctly present food items with consistency in taste and look.
• Maintained healthy and safe work environment

Mooresville, North Carolina

• Maintained efficient operation of food production leveraging both food ordered and product lifecycle of fish, beef, chicken and pork products. Worked to create an environment of mutual respect and support.
• Close personal interaction with customer base
• Designed and presented Prepared Food Case
• Forecasted meat and food item sales for 3-5 days out
• Ordered, prepared and presented ‘designer meal’ options
• Ordered meat and seafood items

Mooresville, North Carolina

• Followed instructions of Chefs and Management to correctly present food items with consistency in taste and look.
• Maintained healthy and safe work environment
• Learned the operation of a commercial kitchen under the tutelage of a Chef who received training at the Culinary Institute of America and 15 years of apprenticeships across Europe.

• Overseeing and providing technical support for the church website. Staff member working in a supervised ministerial role while completing the requirements for Pastoral licensing.
• Taught classes in lieu of and supplemental to the DVDs
• Walked with lay-director to ensure needs were met
• Leader for Exchanged Life/Grace Life and Lifetime Guarantee Ministries classes
• Identified leaders within the congregation, trained and mentored them
• Church Web Master, established and… Show more Overseeing and providing technical support for the church website. Staff member working in a supervised ministerial role while completing the requirements for Pastoral.

• Project Manager and Technical Lead for the Client Services department concentrating on the desktop environment, responsible for process documentation, process flow and the mentoring of teammates.
• Member of: The global advisory board that determined hardware and software standards for 50,000+ computers. ‘Community of Experts’ panel which determined and promoted the vision for future IT development for Johnson.
• Collaborated with Microsoft, Hewlett… Show more Project Manager and Technical Lead for the Client Services department concentrating on the desktop environment, responsible for process documentation, process flow and.
• Collaborated with Microsoft, Hewlett Packard, and Third Party developers and engineers to establish benchmark Client configurations, troubleshooting methodology and the integration of new technologies.
• Supervised the conversion and upgrade of 12 remote facilities including: installation of a new Active Directory Forest, two AD servers per site, 800 PCs, printers, security tools, electronic software delivery, and.
• Selected to mentor teammates

• Level III support for Windows Operating Systems on 10,000 seats at 100 sites across North America.
• Migrated 8000 PC from Win9x/NT4/Win2K to WinXP including: testing and upgrading 400 applications, Group Policy Objects creation, management of 6 contractors, with less that 5 percent loss of data
• Sat on North American Client Standards Board to migrate all business units globally to a single operating system image and image process independent of language and geographical selection.
• … Show more Level III support for Windows Operating Systems on 10,000 seats at 100 sites across North America.
• Provided Level III PC support.
• Created and maintained: Operating System images across multiple platforms and hardware abstraction layers and process documentation.

• Sole Level II Desk-side support for 6000 seats at 8 sites. Worked with end-users and application owners troubleshooting PC, server and network issues.
• Detailed issues and engaged Level III support where necessary.
• Implemented new processes for the triage of Trouble Tickets
• Lowered the Week-end unresolved ticket number from greater than 50 to less than 5

Maintained first-call resolution rate at 70%Interfaced with the Deskside Support analyst and 3rd level support to resolve issues proactively.

General, Theology/Theological Studies, 4.0

Diploma, General, 3.4

Activities and Societies: Elected to attend Boy State (http://www.boysandgirlsstate.org/) by faculty as a 'recognized leader'. Yearbook.