Eric Powers Email & Phone Number

Garner, North Carolina, United States

Dispatch service technicians to appropriate locations according to customer requests and local branch standardsEnter service call information into computer systemsConfer with customers or supervising personnel in order to address questions, problems, and requests for serviceRelay work orders, messages, and information in writing and/or verballyUse GPS programs to monitor locations of service technicians to assist in dispatching callsAssist in processing and billing of service invoices

27616, Raleigh, North Carolina, United States

• Manage the scheduling and day to day operations of team of technicians. Communicate with them daily (phone, email and verbal) to complete the scheduled services - manage all technician scheduling in Field Service Management• Lead the weekly (Monday) equipment meeting to discuss plans for installation of new equipment, dates, pricing, trades, delivery and billing windows• Communicate with doctors, dentists and administrative staff to coordinate service for dental practices, hospitals and clinics - schedule equipment installation, maintenance, preventative maintenance and maintain and update relevant form completion per customer request and/or technician recommendation. Disseminate pertinent information to office personnel and technicians as needed. • Perform payroll duties• Problem-solve and correct issues for customers, including rescheduling, switching personnel for visits/calls (as needed), switching schedules to prioritize customer needs and escalations as needed• Perform quoting and estimates for clients and billing and invoicing duties; prepare spreadsheets on open service calls for billing purposes• Perform order, shipping and receiving duties, ground and freight, for items out for repair, returns, newly purchased equipment for customers. Assemble some dental equipment for new purchases prior to shipping to customers• Assist to onboard new office employees and technicians in Workday

Southampton, Pa

• Schedule technicians to complete refrigeration and HVAC jobs/services for supermarkets, department and big box stores and restaurants• Answer phone calls regarding assigned region, communicating with clients, entering purchase orders in database and provide updates on existing work orders• Order equipment, schedule technician work orders, maintain inventory, and complete purchase orders for rented construction equipment – personnel and scissor lifts and cranes• Utilize Sage, Service Management, NetworkFleet, Microsoft Office and Excel software and programs for internal matters and client specific software for external matters

Fort Bragg, North Carolina

● Provided safe, orderly and expeditious flow of air traffic ● Communicated with and dispatched US Army aircraft (fixed wing airplanes and rotary wing helicopters) regarding air traffic, weather, treatment of emergencies and provide clearance for take-offs and landings; dispatched messages back to the command center● Dispatched routes, geographic expectations, plans and instructions for departures and arrivals for aircraft; forecasted potential issues or problems, and resolved them immediately● Maintained communication with pilots over FM airways (two way radio), logging all communications, directions and emergencies into unit database – heavy usage of Microsoft Excel● Assisted with relocation and installation of air traffic control sites; includes processing flight plan data, keeping flight logs, records, files and recording of voice communications● Performed shift leader duties, primarily scheduled personnel for work shifts, ensured equipment works properly and maintaining a clean environment● Road tested trucks (High Mobility Multipurpose Wheeled Vehicles (HMMWV) and Light Medium Tactical Vehicles (LMTV) for usage on unit missions and stabilize vehicles for radar air traffic control for tactical usage

Education record

Education record