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Strategic and results-driven Service & Delivery Manager with a proven track record of delivering complex technology solutions that drive business transformation for global enterprises. Leads cross-functional support teams and manages large initiatives across various corporate sectors. Combines expertise in people management and customer focus to deliver technology optimization and innovation. Earns recognition as a trusted leader recognized for fostering collaboration, mitigating risks, and effectively bridges the gap between technical and business stakeholders to deliver value-driven outcomes.
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Senior Project ManagerIbm Jun 2024 - Nov 2024Paramus, New Jersey, United StatesDelivered client success by deploying IBM Cloud, data, automation, and AI Apps products to meet strategic goals.Managed $550K IBM OpenPages engagement for a financial services firm, ensuring alignment with client objectives.Directed multiple IBM Envizi projects totaling $490K across diverse industries, achieving targeted outcomes.Oversaw $1.975M in Turbonomic projects, utilizing Jira to manage backlog, stories, and sprints for clients in various sectors.Defined vision and scope with project sponsors to ensure project clarity and alignment with business needs.Administered project budgets and financial reporting to ensure fiscal accountability and transparency.Facilitated stakeholder communications, providing timely updates on project progress, risks, and resolutions.Successfully delivered projects leveraging Agile and Waterfall methodologies, ensuring adherence to best practices.Coordinated activities across multiple project teams to meet milestones and objectives effectively. -
Delivery ConsultantTurbonomic, An Ibm Company Apr 2022 - Jun 2024Paramus, New Jersey, United StatesDelivered business value for clients by designing and developing tailored Turbonomic and Instana solutions.Partnered with functional and technical client teams to implement optimal solutions aligned with business goals.Developed journey roadmaps and executed project plans to ensure strategic alignment and timely delivery.Supported financial services and healthcare clients across design, development, migration, and support phases.Advised clients on best practices to maximize efficiency and optimize technology deployment.Conducted stakeholder communications to manage expectations, mitigate risks, and track progress effectively. -
Finance Business PartnerMars Digital Technologies Sep 2019 - Dec 2021New Jersey, United StatesStrategic co-pilot for the Global Tax, Treasury and Benefits Center for Mars, Inc. Worked with senior leaders to create IT roadmap for this unit. Managed portfolio for Transformational and "Business as Usual" projects. Managed budget of ~$8M USD.
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Service Manager - Corporate SystemsMars Information Systems Dec 2014 - Sep 2019Mount Olive, New JerseyProvided executive-level support for a portfolio of 100+ solutions, managing a $4M operational budget.Supported applications, services and reporting capabilities within the solution portfolio.Directed six global associates, promoted engagement, created SMART objectives ensuring alignment of skills with evolving IT solutions and processes.Managed a central support team of 10 third-party contractors, overseeing workload, escalations, and deliverables.Delivered the $450K Corporate Reporting Project, enabling advanced executive reporting capabilities.
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Development Manager - Corporate SystemsMars Informatin Services Feb 2013 - Dec 2014Mount Olive, NjManaged the portfolio of development activities ($3M budget) and delivery of IT solutions to the Mars, Inc. Corporate office.Partnered with cross-functional leaders; identified synergies, aligned on best practices, implemented robust solutions.Provided project communications with Stakeholders; project vision, scorecard reviews, risk, and issue escalations.Line managed, developed and promoted engagement for 3 direct report associates. Ensured skills and capabilities aligned with both current and future IT solutions and processes.
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Team Lead - Site OperationsMars Information Services Jul 2010 - Jan 2013Hackettstown, New Jersey, United StatesInfrastructure Team Lead; supported telecoms, network, desktop / laptop / servers, end-user effectiveness, and conference room management for Mars Wrigley National Office, Hackettstown and Elizabethtown plants facilities.Line managed, developed and promoted engagement for 7 direct report associates. Ensured skills and capabilities aligned with both current and future IT solutions and processes. -
Project Manager - Enterprise NetworksMars Information Services Mar 2007 - Jul 2010Mount Olive, New Jersey, United StatesDeployed Infrastructure Systems for Mars, Incorporated.Developed Strategic Customer Roadmaps which delivered value, supported business growth, and ensured benefit achievement (cost, time, quality). -
Business Systems Project LeadMars Jan 2005 - Mar 2007Mount Olive, New Jersey, United StatesProject Manager for the deployment of the Mars Global Sales Operational Reporting system.Managed development delivery; included project plans, resource allocations, deployments, and budget management. -
Business Systems Development AnalystMars May 2002 - Jan 2005Mount Olive, New Jersey, United StatesSupported the North American Portfolio of Solutions for the Americas Treasury and Benefits Center (ATBC).Supported full IT Service Management (ITSM); applications, services, and reporting capabilities within the portfolio of solutions - new initiatives, interface modifications, upgrades, and Continuous Improvements (CIPs). -
Business Systems Development AnalystMars Mar 2001 - May 2002Mount Olive, New Jersey, United StatesFunctionally supported the implementation of a National Payroll System.Documented business requirements and functional specifications; confirmed required functionality.Developed and implemented security requirements; ensured data security and disallowed unauthorized access. -
Senior Business Systems AnalystAdp Jun 1999 - Mar 2001 -
Senior Business AnalystNational Committee For Quality Assurance 1995 - 1999
Eric Powers Education Details
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Political Science And Government
Frequently Asked Questions about Eric Powers
What is Eric Powers's role at the current company?
Eric Powers's current role is Results-driven Service & Delivery Manager skilled in people management, customer focus and stakeholder management..
What is Eric Powers's email address?
Eric Powers's email address is er****@****mic.com
What schools did Eric Powers attend?
Eric Powers attended Dickinson College.
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Eric Powers
Atlanta, Ga3us.crawco.com, crawford.com, trulieve.com -
Eric Powers
New York City Metropolitan Area4hctech.com, gmail.com, citigroup.com, db.com2 +121225XXXXX
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Eric Powers
Greater Boston5gmail.com, akceatx.com, genzyme.com, ionisph.com, ionispharma.com2 +161725XXXXX
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Eric Powers
United States5healthcarefinancedirect.com, gmail.com, omni-healthcare.com, gmail.com, practicebytes.com3 +166120XXXXX
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Eric Powers
United States
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