Eric Putman Email & Phone Number

Dallas, Texas

Supported 160+ end users and the company’s cloud and on-premises infrastructure health, security and growth. Managed and migrated from Server 2008 R2 to 2019 - maintenance, fine tune, upgrades, etc. Hyper-V creation/migration/supervision. SQL Administration – setup, fine tune and optimize, database support for all SQL applications while working with vendors. Microsoft Exchange migration from 2010 to 365 server/Office 2019 application and troubleshooting and restores. Tracked and resolved network outages and server health alerts. Managed Active Directory, Azure AD, to grant and enforce company's policies. Monitored the IT help desk queue for company support requests with quick resolution. Update and maintain the settings and security for whole company. Created and updated company IT documentation for all users. Manage company IT assets and negotiate with old and new vendors regarding quotes, licensing, and service renewals. Update, migrate, and create systems images with newer technology, software, and operating systems. Review and apply new ideas and technologies to improve company productivity and security, including improving old workflows, upgrading servers and networking. On-call support for users, C-Level requests, and IT emergencies.

Plano, Texas

Upgraded and maintained enterprise application servers which include SharePoint Microsoft Exchange 2003/2010 coexistent, SQL 2008. Upgraded enterprise Symantec backup environment for the corporate office as well as 6 other branch locations. Configured, maintained, and installed IBM blade servers in chassis. Troubleshoot, built guest servers, and maintained VMware 4.1 environment with Operation Manager. Maintained and configured Exchange 2003 as well as upgrade to Exchange 2010. Installed and configured and tested computer hardware and software. Configured and maintained corporate office Symantec anti virus on all desktops and servers. Configured and maintained Netapp SAN storage and attached SAN LUN's to blade chassis via brocade switches. Maintained 2003 Active Directory and multiple domain controllers in branch offices. Created documentation for running processes, conferred with end users on computer issues and the resolution to those issues. Worked with network, application, and programming team leads to resolve server issues and fix problems.

Dallas/Fort Worth Area

VMware setup / maintenance. VSphere 4.x to include VMotion, Storage VMotion, and moving to NSF volumes on NetApp SAN.Monitor and maintain Cisco ASA 5510 firewalls, 6509, 1721, 1841 routers 2950, 3560 and 4600 series switches. Setup and configure Cisco 2006 wireless controllers with Aireonet 1130 AP’s. Configuring NetApp SAN (Volumes/LUNs//QTrees/CIFS/ISCSI etc.) Backup and Restore using Symantec Backup Exec 2010 R2.Setup and maintain Double Take to replicate to DR site.Active Directory GPO and Exchange 2003 administration.Blackberry administration for accounts and activation.Server 2000/2003/2008 administration. Responsible for creating procedures and documentation.Upgrade branch LAN / WAN with new servers and network hardware. Monitor SNMP alerts received from WhatsUpGold.Filesite, Carpe Diem, and Innova administration.Symantec Continuous Protection 2010 setup and maintenance.Symantec SEP 11.x setup and roll out.

Victorville California

Directing and coordinating Local/Wide area computer network activities including establishing, installing, and maintaining network equipment, user environments, directories and security. IT functions including, but not limited to, network, servers (DNS, DHCP, WINS, IIS, Terminal Server, and Domino/Lotus Notes e-mail server) clients, Internet, Intranet, telecommunications, database administration, and Help Desk support. Responsible for maintaining the Active Directory infrastructure for multiple site remote/local data centers. Provide 1st 2nd and 3rd tier level Windows problem resolution for multiple branches.Manage patch deployment as well as software distribution. Establish and control systems access and security. Train new users and established users on changes to software. Update the operating systems and manage network printing and technical resources. Prepare and maintain documentation of network configurations and procedures. Develop, maintain and test disaster recovery plans.Planned and migrated from an NT domain to a 2003 Active Directory.Manage and troubleshoot company paperless document imaging system.

Greater San Diego Area

Supported day-to-day operations in Active Directory environment, AS-400; and acted as backup to the network administrator where applicable Provided support (e.g. operating system/network printers) to local and remote users and developed appropriate solutions.Researched technical problems and consulted with appropriate technical or service personnel for follow-up.Organized and managed projects related to IT support; monitored progress on our ticketing system on project efforts and reported status of these on a weekly basis to IT manager. Creating and maintaining documentation related IT support operations.Provided at designated times, on-call support or emergency support Completed quality review of new PC’s and laptops. Installed new client/network applications as needed. Responded to requests for specific computer equipment; researched the best options and made recommendations. Provided setup and support for remote users 14+ branches.