Provide National Analysis support for commercial and Higher Education customers. Led pre-sale assessment engagements for perspective Outsourcing Clients. Act as liaison between sales and operations ensuring viability of proposed solution. Responsible for project management, presales analysis, workflow analysis, document preparation, pricing for existing and potential new customers via quantitative/qualitative data collection. Provide proposal team pricing guidance regarding alternative methods. Develop creative solutions utilizing company and 3rd party partners. Present persuasive operational analysis findings and sales proposals to C-level audiences focused on customer requirements. Attend National Conferences as a subject matter expert for new industry technologies. • Customers: Stanley Black & Decker, Bank of America, Georgetown, Loyola and Catholic University

Responsible for managing the National installation of electronic data collection devices utilized for calculating radio listener ratings. Created department procedures and reporting tools (test plans/requirements) ensuring station compliance. Applied audit requirements to demographic data ensuring compliance for external audits. Prepared audit reports for outside consultant. Validate Media and Geo-Demographic data for Arbitron reporting requirements.

Responsible for conducting pre/post sales research, complex work flow analysis, RFP reviews, customer surveys, focus group interviews, on-site assessments, space planning (workflow efficiency), study findings documentation, pricing and final presentations to C level customer executives. Develop and implement policies for newly created Analysis Department. Interface with various levels of the organization utilizing focus-group interviews and web-based survey. Qualify for numerous National awards due to exceeding sales revenue growth (1999-2004)

Directed the effective operation of various Commercial, Financial and Legal clients providing various services including large, complex production mail services site locations (7 sites), including the management of 30 employees, 24x7. Received recognition for Site Manager of the Year 1988/1989 and Site of the Year 1996 (Hewlett Packard, IBM).