Eric Razo Email & Phone Number

Rialto, Ca, Us

Conducted daily inventory counts and reconciliations in reserve stock locations using diligence and attention to detail to maintain accurate inventory levels.Utilized approved guidelines and processes to complete cycle counts and identify quality or shelf-life issues to support brand qualityInvestigated and resolved discrepancies in the Warehouse Management System and tracked resolution steps for continuous improvement initiatives.Collaborated with colleagues and escalated issues as… Show more Conducted daily inventory counts and reconciliations in reserve stock locations using diligence and attention to detail to maintain accurate inventory levels.Utilized approved guidelines and processes to complete cycle counts and identify quality or shelf-life issues to support brand qualityInvestigated and resolved discrepancies in the Warehouse Management System and tracked resolution steps for continuous improvement initiatives.Collaborated with colleagues and escalated issues as necessary to maintain accuracy and efficiency.Supported day-to-day shipping and receiving operations by addressing inbound and outbound discrepancies and resolving wave planning issues using adaptability and creative problem solving to limit order issues and work stoppages. Show less

Develop customer relationships with external and internal customers to increase satisfaction and client retention.Serve as a departmental resource, responsible for providing service and support to executive leadership and subordinate agents in all aspects of standard operating procedures and best practices.Identify and gather business requirements for enterprise applications and call center projects using active listening and process analysis to analyze and document work processes into… Show more Develop customer relationships with external and internal customers to increase satisfaction and client retention.Serve as a departmental resource, responsible for providing service and support to executive leadership and subordinate agents in all aspects of standard operating procedures and best practices.Identify and gather business requirements for enterprise applications and call center projects using active listening and process analysis to analyze and document work processes into detailed business and functional requirements .Troubleshot systems and applications to identify and correct malfunctions using proprietary and recognized programs such as Health Connect, Excel and KpathsConducted and executed training for users of assigned applications while increasing call quality by 10%. Show less

Generated performance reports to monitor and assess operational trends, then conferred with management regarding results to improve processes. Oversaw day-day office functions, including providing supervision and oversight to administrative personnel and developing efficient processes and procedures.Maintained office functions by facilitating office operations and processes, including preparing payroll, managing correspondence, developing filing systems, and delegating clerical… Show more Generated performance reports to monitor and assess operational trends, then conferred with management regarding results to improve processes. Oversaw day-day office functions, including providing supervision and oversight to administrative personnel and developing efficient processes and procedures.Maintained office functions by facilitating office operations and processes, including preparing payroll, managing correspondence, developing filing systems, and delegating clerical functions.Advised Customers on current trends, products, and new promotions making individualized recommendations for products, complementary pieces, and styling using patient, empathetic communication to identify the customer's personal style and interests.Analyzed customer needs via carefully constructed surveys to develop data-driven pitches which in result led to generating increased revenue and expansion of customer basis. Show less