Eric Rehm Email and Phone Number
Eric Rehm work email
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Eric Rehm personal email
Eric Rehm phone numbers
Focused on developing continuous improvements in systems and processes to ensure company sales initiatives are met. Identify key performance indicators comparing progress against goals and objectives to achieve high standards and results. Extensive background with call centers including more than a decade in a leadership role. Proven track record of improving operational efficiency, reducing costs, employee development through recognition and coaching, and managing highly productive call center teams.Specialties: Project Management, Call Center Systems Implementation,Budgets & Forecast, Strategic Planning, Business Analysis, Staff Training & Development, Account Management, Call Center Consulting, Software Requirements Analysis
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Strategic Customer Success ManagerFive9 May 2024 - PresentSan Ramon, Ca, UsI manage post-sales relationships with MEGA Enterprise clients as a Strategic Customer Success Manager. I am focused on driving strong client retention, adoption, expansion, and client advocacy and contributing to business objectives such as gross and net retention. I deploy a trusted advisor-client relationship by understanding and tracking their desired business outcomes and key metrics and continuously showing the value they achieve in optimizing workflows by leveraging Five9's platform.I work closely with clients to understand their needs, align them with our product capabilities, and help them achieve their desired outcomes. I am responsible for developing and executing strategies that drive client satisfaction, utilization, retention, and growth of our products. -
Sr. Enterprise Customer Success ManagerFive9 Jan 2024 - May 2024San Ramon, Ca, UsAs a Senior Enterprise Customer Success Manager, I manage post-sales strategic client relationships with large enterprise clients at various levels. I am focused on driving strong client retention, adoption, expansion, and client advocacy and contributing to business objectives such as gross and net retention. I deploy a trusted advisor-client relationship by understanding and tracking their desired business outcomes and key metrics and continuously showing the value they achieve in optimizing workflows by leveraging Five9's platform.I work closely with clients to understand their needs, align them with our product capabilities, and help them achieve their desired outcomes. I am responsible for developing and executing strategies that drive client satisfaction, utilization, retention, and growth of our products.
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Enterprise Account ManagerFive9 Jul 2022 - Jan 2024San Ramon, Ca, Us2022 President’s Club Award Winner 🏅 Responsible for developing long-term relationships with a portfolio of assigned customers and connecting with key business executives and stakeholders. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Five9’s solutions according to customer needs.• Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Communicate clearly the progress of monthly/quarterly initiatives to each customer in my portfolio
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Enterprise Account Manager - MmFive9 Jan 2021 - Jul 2022San Ramon, Ca, Us2021 President’s Club Award Winner 🏅 Responsible for developing long-term relationships with a portfolio of assigned customers and connecting with key business executives and stakeholders. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Five9’s solutions according to customer needs.• Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Communicate clearly the progress of monthly/quarterly initiatives to each customer in my portfolio
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Vice President OperationsResponse Mine Interactive Jan 2018 - Jan 2021Atlanta, Georgia, UsExecutive team member, responsible for operations to support growth and add to the bottom line of our Customer Acquisition Partnerships division at Response Mine Interactive. Focus on strategic planning and goal-setting, and direct the operations of Call Center, Development, Information Technology, and Creative in support of its goals. I work closely with RMI’s account services, media, and analytics teams to ensure effective marketing strategy and execution. Participate in new business deal evaluations to assess call center capabilities/readiness, and provide pricing/cost parameters and estimates. -
Contact Center DirectorResponse Mine Interactive Mar 2014 - Jan 2018Atlanta, Georgia, UsOversaw the day-to-day operations and improved performance of an internal call center operation, while managing outsourced call centers and vendors. Sales agent hiring and training, adherence to policy, service levels, quality control, testing, reporting, program improvement, sales and sales reconciliations. I work closely with RMI’s account services, media, and analytics teams to ensure effective marketing strategy and execution.Represent RMI at our partners’ call centers to build confidence, learn and educate. I participate in new business deal evaluations to assess call center capabilities/readiness, and provide pricing/cost parameters and estimates.
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Contact Center DirectorBack Pain Centers Of America Mar 2014 - Jan 2018Atlanta, Ga, UsBRINGING PATIENTS AND PROVIDERS TOGETHER!Back Pain Centers of America is America's largest provider of qualified patient candidates to reputable, board certified healthcare organizations. We provide the media, marketing, and call center operations for our select healthcare partners in a turn key solution. We have invested millions of dollars in analytic based global infrastructure for members of our network. Our investments lead to better marketing outcomes for our client partners. We believe that if our members re-purpose existing marketing budgets to this type program the practices will experience a higher yield from their marketing efforts. -
Telesales SupervisorAmerican Home Shield Mar 2003 - Mar 2014Memphis, Tn, UsGuided the professional efforts of a team, comprised of sales associates and provided strategic guidance to exceed sales goals. Developed and implemented innovative ideas to help increase sales numbers and revenue, while developing each associate to achieve their highest potential. -
Telesales RepresentativeAmerican Home Shield Jun 2002 - Mar 2003Memphis, Tn, UsReceived inbound and/or places outbound telephone calls to sell home warranties. Promoted the benefits, coverage, and terms of products to potential customers. Convert sales opportunities to assist with company monthly sales goals. Maintained knowledge and understanding of product coverage for application in every business transaction.
Eric Rehm Skills
Eric Rehm Education Details
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University Of IowaBachelor Of Applied Studies -
Des Moines Area Community CollegeGraphic Design
Frequently Asked Questions about Eric Rehm
What company does Eric Rehm work for?
Eric Rehm works for Five9
What is Eric Rehm's role at the current company?
Eric Rehm's current role is Strategic Customer Success Manager @ Five9 | Contact Center | Account Management | Operations | Customer & Patient Experience | BPO Call/Contact Center.
What is Eric Rehm's email address?
Eric Rehm's email address is er****@****ine.com
What is Eric Rehm's direct phone number?
Eric Rehm's direct phone number is +140423*****
What schools did Eric Rehm attend?
Eric Rehm attended University Of Iowa, Des Moines Area Community College.
What are some of Eric Rehm's interests?
Eric Rehm has interest in Children.
What skills is Eric Rehm known for?
Eric Rehm has skills like Management, Call Centers, Sales, Marketing, Customer Service, Hiring, Customer Retention, Leadership, Sales Management Coaching, Recruiting, Interviews, Training.
Who are Eric Rehm's colleagues?
Eric Rehm's colleagues are Daniel Chan, Nick Belaevski, Titonni Tomas, Justin Walker, Erin Parker, Dave King, Mike Peth Jr..
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