Focused on developing continuous improvements in systems and processes to ensure company sales initiatives are met. Identify key performance indicators comparing progress against goals and objectives to achieve high standards and results. Extensive background with call centers including more than a decade in a leadership role. Proven track record of improving operational efficiency, reducing costs, employee development through recognition and coaching, and managing highly productive call center teams.Specialties: Project Management, Call Center Systems Implementation,Budgets & Forecast, Strategic Planning, Business Analysis, Staff Training & Development, Account Management, Call Center Consulting, Software Requirements Analysis
Listed skills include Management, Call Centers, Sales, Marketing, and 45 others.