Eric Rehm Email & Phone Number

San Ramon, Ca, Us

I manage post-sales relationships with MEGA Enterprise clients as a Strategic Customer Success Manager. I am focused on driving strong client retention, adoption, expansion, and client advocacy and contributing to business objectives such as gross and net retention. I deploy a trusted advisor-client relationship by understanding and tracking their desired business outcomes and key metrics and continuously showing the value they achieve in optimizing workflows by leveraging Five9's platform.I work closely with clients to understand their needs, align them with our product capabilities, and help them achieve their desired outcomes. I am responsible for developing and executing strategies that drive client satisfaction, utilization, retention, and growth of our products.

San Ramon, Ca, Us

As a Senior Enterprise Customer Success Manager, I manage post-sales strategic client relationships with large enterprise clients at various levels. I am focused on driving strong client retention, adoption, expansion, and client advocacy and contributing to business objectives such as gross and net retention. I deploy a trusted advisor-client relationship by understanding and tracking their desired business outcomes and key metrics and continuously showing the value they achieve in optimizing workflows by leveraging Five9's platform.I work closely with clients to understand their needs, align them with our product capabilities, and help them achieve their desired outcomes. I am responsible for developing and executing strategies that drive client satisfaction, utilization, retention, and growth of our products.

San Ramon, Ca, Us

2022 President’s Club Award Winner 🏅 Responsible for developing long-term relationships with a portfolio of assigned customers and connecting with key business executives and stakeholders. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Five9’s solutions according to customer needs.• Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Communicate clearly the progress of monthly/quarterly initiatives to each customer in my portfolio

San Ramon, Ca, Us

2021 President’s Club Award Winner 🏅 Responsible for developing long-term relationships with a portfolio of assigned customers and connecting with key business executives and stakeholders. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Five9’s solutions according to customer needs.• Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Communicate clearly the progress of monthly/quarterly initiatives to each customer in my portfolio

Atlanta, Georgia, Us

Executive team member, responsible for operations to support growth and add to the bottom line of our Customer Acquisition Partnerships division at Response Mine Interactive. Focus on strategic planning and goal-setting, and direct the operations of Call Center, Development, Information Technology, and Creative in support of its goals. I work closely with RMI’s account services, media, and analytics teams to ensure effective marketing strategy and execution. Participate in new business deal evaluations to assess call center capabilities/readiness, and provide pricing/cost parameters and estimates.

Atlanta, Georgia, Us

Oversaw the day-to-day operations and improved performance of an internal call center operation, while managing outsourced call centers and vendors. Sales agent hiring and training, adherence to policy, service levels, quality control, testing, reporting, program improvement, sales and sales reconciliations. I work closely with RMI’s account services, media, and analytics teams to ensure effective marketing strategy and execution.Represent RMI at our partners’ call centers to build confidence, learn and educate. I participate in new business deal evaluations to assess call center capabilities/readiness, and provide pricing/cost parameters and estimates.

Atlanta, Ga, Us

BRINGING PATIENTS AND PROVIDERS TOGETHER!Back Pain Centers of America is America's largest provider of qualified patient candidates to reputable, board certified healthcare organizations. We provide the media, marketing, and call center operations for our select healthcare partners in a turn key solution. We have invested millions of dollars in analytic based global infrastructure for members of our network. Our investments lead to better marketing outcomes for our client partners. We believe that if our members re-purpose existing marketing budgets to this type program the practices will experience a higher yield from their marketing efforts.

Memphis, Tn, Us

Guided the professional efforts of a team, comprised of sales associates and provided strategic guidance to exceed sales goals. Developed and implemented innovative ideas to help increase sales numbers and revenue, while developing each associate to achieve their highest potential.

Memphis, Tn, Us

Received inbound and/or places outbound telephone calls to sell home warranties. Promoted the benefits, coverage, and terms of products to potential customers. Convert sales opportunities to assist with company monthly sales goals. Maintained knowledge and understanding of product coverage for application in every business transaction.

Bachelor Of Applied Studies

Associate Of Arts And Sciences - Aas, Graphic Design