Eric Richards Email & Phone Number

Columbia, South Carolina, United States

• Enhance client experience by providing superb customer service to taxpayers, their representatives, and internal customers telephonically, electronically, and in-person.
• Scrutinize and approve retail sales tax returns, with astute attention on accuracy; determining whether returns have been filed correctly.
• Review deductions and tax credits to ensure they are taken and applied appropriately.
• Report any errors or the need for any corrections to the appropriate agencies.
• Self-educate and keep current on tax law knowledge essential to performing tasks that unitize tax laws, regulations, agency established procedures, and policy documents.

West Columbia, South Carolina, United States

• Triumphed sales goals and service performance requirements consistently.
• Guaranteed superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems immediately.
• Partnered with store personnel to ensure exceptional customer service is delivered, including answering questions and assisting with product selection, purchased, and returns.
• Maintained cleanliness, organization and proper merchandising of store.
• Oversaw the planning, organization, and delegation of work amongst staff, and ensured that store policies, procedures, and controls are followed.
• Store placed in the top 3 for Pro Cards on Pro Day.

Cayce, South Carolina, United States

• Prepared 600+ individual income tax returns for filing during peak busyness of tax season.
• Optimized tax deductions for each client leveraging knowledge of tax laws.
• Resolved customer concerns quickly and efficiently by managing a wide range of customer service and administrative tasks.
• Obtained recognition as number one net spends sealer in the store.
• Requested supporting documentation from customers.
• Determined whether law permits tax credits and deductions.

Okinawa, Japan

• UNITED STATES MARINE CORPS, SAN DIEGO, CA, JUNE 2010 TO JUNE 2014PROCUREMENT CLERK, Jan 2012 to JUNE 2014
• Monitored and reconciled government credit card purchased with a monthly limit of $100,000.
• Implemented purchasing responsibilities for two units.
• Readied, maintained, and reviewed purchasing files, reports, and price lists.
• Directed the renovation of MARSOC Armory.
• Purchased over $1.3M in equipment as government credit card holder.

Bachelor Of Arts - Ba, Accounting

Associate Of Arts - Aa, Art/Art Studies, General