Eric Rickard Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc

United States

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

IT-Telecommunications Engineer

Fuquay Varina, Nc

As a Network Engineer, I facilitated the assessing and planning of short and long term network requirements as well as the development and implementation network technology solutions, specifically on the route/switch and network security side. I provided crucial recommendations to VP of IT operations regarding network and system issues. I interfaced with corporate Help Desk and Director of Special Projects to manage internal and external network requirements and corporate infrastructure matters. I was also responsible for remote office networks. I played a key role in audits for infrastructure assets and uptime percentages. My significant achievements include: ● Securing over $22K from Verizon, for unused circuits through timely and accurate audits.● Upgrading all remote locations from Check Point VPN gateway to Cisco Meraki VPN gateway.● Replacing 4G LTE circuits with permanent hard line data circuits in 12 locations.● Effectively facilitated Tier III Technical Support for LAN/WAN networks.

Raleigh, Nc

I was responsible for Tier III technical support. I configured traffic filters using Standard and Extended access-lists, LAN hardware for all store acquisitions and National Accounts, SNMP for Enterprise Management, and VPN connections using Cisco IPSEC and SSL tunneling. I acted as Solarwinds Administrator. My notable achievements during this period include.● Supervised a 24/7/365 NOC which supported 35 Distributions Centers, 2 Data Centers, 2 Call Centers, corporate campus and over 2800 remote locations across US, Canada and US Virgin Islands.● Successfully headed 3 Store Group LAN/WAN migration projects across US and Canada stores.● Subject matter expert for retail store networks and all remote location LAN/WAN circuits.● Secured complete client satisfaction via onsite interactions for qualification, configuration, and repair. ● Spearheaded proactive monitoring system of corporate networks, including store groups and distribution centers

Raleigh, Nc

I provided complete Tier III technical support for LAN / WAN networks. I interacted with Corporate Project Coordinators for cohesive and efficient troubleshooting and issue resolution. I directed configuration of Routers, Switches, Access Points, and IP Phones as well as traffic filters using Standard and Extended access-lists, distribute-lists and Route Maps. I developed guidelines and standards for Change Control Procedures. I also successfully redesigned site cabling. During my tenure I made significant contributions to the initiative aimed at converting all corporate stores using DMVPN tunneling.

Raleigh, Nc

As a network engineer I was provided tier II tech support for newly developed Infrastructure Support Center (ISC) and Corporate Help Desk. I also installed, tested, and evaluated new equipment and beta software. I was responsible for configuring and maintaining routers, switches, access points, and IP phones. I directed on-contract electricians for installation of network cabling. I was instrument in securing integrity of Frame-Relay and VoIP integration. I also served as Special Projects Engineer for new acquisitions and store conversions.

Paralegal, Paralegal

Bachelor Of Science - Bs, Business Administration, Management And Operations

Associate Of Science - As, Business Administration And Management, General