Eric Rodriguez Email & Phone Number

Cottonwood, Arizona, United States

Cottonwood, Arizona, United States

Kent, Washington, United States

• Administered all components of international relocations for assignees and clients of Graebel Relocation Services Worldwide.• Excellent communication skills, both verbal and written, with assignees from different countries and cultural backgrounds.• Initiated and maintained friendly rapport with assignees and provided advice and guidance prior to, during, and after delivery of all relocation benefits.• Arranged and monitored authorized services• Monitored status of relocation/assignment• Actively managed service escalations to ensure that all services were delivered per client expectations.• Consistently achieved 98% satisfaction rate from assignee feedback surveys• Consistently achieved 97% data integrity scores from internal audits• Winner of Graebel Pinnacle Award for Excellence

Cape Town, Western Cape, South Africa

Qualitative research on accountability mechanisms in resource revenue optimization for the World University Network (WUN) project entitled "Political and Institutional Determinants of Human Development in sub-Saharan Africa’s Resource-rich Economies” in partnership with University of Bergen, University of Cape Town, Chinese University of Hong Kong, the University of Ghana, and the Fridtjof Nansens Institutt in Norway.• Contributed to research and data analysis within Political Studies landscape.• Gathered, reviewed, and summarized literature on accountability mechanisms for resource revenue optimization in South Africa• Performed qualitative analysis.• Supported principal investigators in designing and coordinating onsite quantitative research.• Completed administrative and research duties per faculty and research partners' requests.

Cottonwood, Arizona, United States

• Essential worker during COVID-19 pandemic, managing Medical Assistance (Medicaid), Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) cases. • Monitored and evaluated programs, services, and activities to support appropriate and timely delivery of participants' benefits and ensure program quality.• Coordinated individual referrals to receive state services and benefits, advocate for client needs, and resolve roadblocks.• Drove 22% improvement in immediate interventions by prioritizing urgent applications and expediting with management• Achieved 19% increase in application entry efficiency by streamlining and aligning multiple formats• Achieved 30% increase in local in-person customer satisfaction at Cottonwood office by initiating inter-departmental communication strategies to more efficiently and effectively deliver services.

Tetovo, Tetovo, Macedonia (Fyrom)

• Helped drive measurable differences by volunteering at University of Tetovo Office of Project Management and with other community institutions in the minority Albanian community in the Republic of North Macedonia.• Supported and advised faculty and staff on fundamentals of Project Management.• Supported submission of competitive and impactful grant applications by advising university faculty on developing specific goals and monitoring and evaluation mechanisms.• Identified new potential university income opportunities by researching academic and government databases for grant applications and partnership calls.• Cultivated and maintained strong network of local, national, and international partners delivering necessary support to Tetovo community.• Lectured Social Science classes and provided one-on-one English language instruction.• Drove Diversity, Equity, and Inclusion (DEI) initiatives by providing personal support and coaching to marginalized communities, including young women, and Roma and LGBTQ communities.• Facilitated workshops on mental health for student community and co-facilitated panel discussion on women's safety for Tetovo Women's Forum.• Instrumental in establishing University of Tetovo's first psychological laboratory by coaching faculty and staff on successful grant application.• Instrumental in obtaining over $2,000 for local initiatives as advisor and consultant on Peace Corps North Macedonia's Small Grants Committee.• Coordinated evacuation of volunteers back to the U.S. due to COVID-19 Pandemic.

Tearce, Macedonia

Greater Denver Area

• SABRE (5 years) and APOLLO (13 years)• Managed $2 million corporate travel portfolio and supervised 4 employees• Cultivated positive relationships with clients and vendors to deliver timely and cost-effective corporate travel management.• Worked with customers to understand needs and provide excellent service.• Optimized customer experience by delivering superior services and effectively troubleshooting issues.• Advised clients on internal travel policies by collecting and inputting data and generating travel spend reports in Salesforce.• Educated staff on organizational mission and goals to help employees achieve success.• Provided backup support to after-hours team during emergencies and local and global crises.• Evaluated staff performance and achieved 25% year-on-year team improvement through coaching, developing, and implementing goals and incentives.• Increased productivity by 22% and revenue streams by 40% through effective change management practices.• Generated over $9 million in new referral and recommendation business by providing outstanding service and building strong relationships with Executive travelers.

Production Staff for local cable shopping channel. Duties included Camera Operation, Audio Engineering, Character Generation, Product Display (live and still) and Technical Direction

Assistant to Operations Manager in procuring studio audiences for over 50 television shows in The Los Angeles Area including "Friends"; "Home Improvement"; "Roseanne" and Everybody Loves Raymond". Duties including preparing required paperwork for onsite staff on shoot days, and supervising audience recruitment. Duties on shoot days included liasing with up to 20 onsite supervisors to track audience counts and monitor show loads; redirecting overflow audience to help fill other shows and providing support until filming began.

Global Master Of Arts, International Relations And Affairs, A

Global Study Abroad in Switzerland and South Africa Strategic Foresight and Scenario-Building ; International Organizations.

Master Of Public Administration (M.P.A.), Public Administration, A

Activities and Societies: Pi Alpha Alpha Honor Society Walton Global Scholar Study Abroad: Urban Sustainability Policy, Hong KongPublic.

Bachelor Of Science, Communications-Broadcast Production

Activities and Societies: Phi Sigma Kappa Fraternity; Golden Key National Honor SocietyUndergraduate studies in Communications.