• Spearheaded the design, development, and implementation of a comprehensive CSP/MSP service plan at a regional level, leveraging technical expertise to effectively meet client needs.• Developed a technical blueprint for procuring PSA, RMM, and Quoting software tailored to the requirements of SMB businesses, optimizing operational processes and client management.• Engineered streamlined Quarterly Business Reviews (QBRs), Statements of Work (SOWs), and Quoting templates, enhancing operational efficiencies and client communication.• Delivered Tier III technical support for Cloud applications, Office 365, and Azure clients, resolving complex issues and ensuring seamless operation of cloud-based services.• Provided technical guidance and support to internal staff and MSP clients, fostering a culture of continuous learning and technological advancement within the organization.

Spearheaded the inception and growth of a startup enterprise, transforming it from a nascent idea into a thriving entity valued at $3 million with a keen strategic vision and hands-on execution. Navigated the complexities of business development, culminating in a successful acquisition by a larger corporation seeking regional expansion.• Led a team of 7 technical staff in providing on-site and remote IT services to 300+ clients in an MSP environment, ensuring smooth operations and client satisfaction.• Implemented Information Technology Service Management (ITSM), Standard Operating Procedures (SOPs), and ITIL frameworks, enhancing operational efficiency and client service quality.• Over a decade, maintained consistent service margins exceeding 20% by consistently enhancing our service offerings, staying at the forefront of emerging technologies, and ensuring robust IT governance. This commitment to excellence was a key driver of our success.• Acted as a subject matter expert in PowerShell scripting, streamlining automation, and improving operational workflows.• Deployed business intelligence (BI) systems and key performance indicators (KPIs) to optimize workflows in PSA and RMM and quoting tools, facilitating informed decision-making for clients and the company.• Maintained high-level certifications with industry leaders such as HP, Microsoft, Cisco, StorageCraft, Synology, Barracuda, VMware, and Meraki, ensuring proficiency in relevant technologies and best practices.• Provided Tier III infrastructure and network support for projects and clients while mentoring engineers to uphold standards of reliability, capacity planning, efficiency, disaster recovery, failover, and flexibility within the organization.

Responsible for designing and executing system infrastructure and network projects to enhance client reliability, uptime, and disaster recovery. Oversaw client infrastructure by being their subject matter expert and provided invaluable system administration and networking insights.• Developed and implemented system infrastructure and network project offerings to clients to increase reliability, uptime, disaster recovery scenarios, and capacity planning.• In-depth knowledge of disk management solutions with SAN, NAS, and local storage.• Managed Windows Server 2000/2003 and Exchange 2000/2003 environments for clients.• Proficient in DNS, DHCP, WINS, SNMP, and other services.• Served as a subject matter expert in system administration and networking.

As an executive team member, I led strategic IT initiatives and oversaw IT infrastructure to drive information systems and technological advancements for business development.• Executive team member who established and executed a $2M IT global budget for the strategic direction of information systems and technological endeavors.• Designed HP Enterprise & Cisco high redundant/available data center solutions, implemented them with my team, and operated them globally in Seattle, WA, and London, UK.• Created and maintained a Windows Server/UNIX/Cisco development environment that allowed developers to be as creative as possible while securing inventions, software development, and patent ideas.

Responsible for managing web hosting services, operating systems, DNS routing, and infrastructure performance in accordance with service level policies for Nascar.com, NFL.com, and Soccer.net websites; participating as a cross-functional team member collaborating with the development staff, network operations, and content writers with performance and reliability situations effecting the web applications; and daily monitoring of network traffic and deploying countermeasures during times of nefarious activity.• Managed security rules pertaining to web-based firewall access policies and SSL encryption certificate upgrades and installations.• Designed and integrated automated Operating System and website application installation for web content servers that reduced server build and web content change-over process time.I was honored to be selected by Patrick Naughton, a team member renowned for creating Sun Java, to join the Web Ops Scripting team. This recognition of my skills and expertise was a testament to my contributions to web operations and infrastructure management.

Responsible for maintaining SQL Server farm at the Renton, WA facility for multiple aircraft divisions.• Managed a 17 SQL Server farm for various Boeing departments.• Manage and maintain daily database backup and recovery procedures.• Create database objects and views using T-SQL statements.• Perform database space management, monitoring, tuning, and configuring database designs.• Maintained and implemented database security changes as required by departments.

Responsible for assisting and directing Warehouse Personnel to ensure operational availability and data collection compliance.• Documented operation manuals, processes, and procedures for all systems and subsystems.• Schedule and perform all maintenance and diagnostics on all systems and subsystems.• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.

Responsible for monitoring and maintaining Distribution Center systems.• Worked independently on the second shift, resolving systems issues for the Distribution Center.• Created menu scripts to streamline work processes on the DEC VAX Mainframe.• Managed Tote System\Conveyor Control System throughout all manufacturing buildings.• Designed Crystal Reports for upper management.

Responsible for Just-In-Time material handling and inventory management.• Managed inventory levels for Vertical Integrated Manufacturing (VIM) line.• Resolved part shortages with Purchasing Manager.• Assisted Engineering team with tool fixture issues.• Team member for Quality Control (QA).