Eric Rodriguez Email & Phone Number

Kirkland, WA, US

Tukwila, WA

Greater Minneapolis-St. Paul Area

• Spearheaded the design, development, and implementation of a comprehensive CSP/MSP service plan at a regional level, leveraging technical expertise to effectively meet client needs.
• Developed a technical blueprint for procuring PSA, RMM, and Quoting software tailored to the requirements of SMB businesses, optimizing operational processes and client management.
• Engineered streamlined Quarterly Business Reviews (QBRs), Statements of Work (SOWs), and Quoting templates, enhancing operational efficiencies and client communication.
• Delivered Tier III technical support for Cloud applications, Office 365, and Azure clients, resolving complex issues and ensuring seamless operation of cloud-based services.
• Provided technical guidance and support to internal staff and MSP clients, fostering a culture of continuous learning and technological advancement within the organization.

Kronenwetter, Wisconsin

• Spearheaded the inception and growth of a startup enterprise, transforming it from a nascent idea into a thriving entity valued at $3 million with a keen strategic vision and hands-on execution. Navigated the.
• Led a team of 7 technical staff in providing on-site and remote IT services to 300+ clients in an MSP environment, ensuring smooth operations and client satisfaction.
• Implemented Information Technology Service Management (ITSM), Standard Operating Procedures (SOPs), and ITIL frameworks, enhancing operational efficiency and client service quality.
• Over a decade, maintained consistent service margins exceeding 20% by consistently enhancing our service offerings, staying at the forefront of emerging technologies, and ensuring robust IT governance. This commitment.
• Acted as a subject matter expert in PowerShell scripting, streamlining automation, and improving operational workflows.
• Deployed business intelligence (BI) systems and key performance indicators (KPIs) to optimize workflows in PSA and RMM and quoting tools, facilitating informed decision-making for clients and the company.

Wausau, Wisconsin

• Responsible for designing and executing system infrastructure and network projects to enhance client reliability, uptime, and disaster recovery. Oversaw client infrastructure by being their subject matter expert and.
• Developed and implemented system infrastructure and network project offerings to clients to increase reliability, uptime, disaster recovery scenarios, and capacity planning.
• In-depth knowledge of disk management solutions with SAN, NAS, and local storage.
• Managed Windows Server 2000/2003 and Exchange 2000/2003 environments for clients.
• Proficient in DNS, DHCP, WINS, SNMP, and other services.
• Served as a subject matter expert in system administration and networking.

Seattle, Washington

• As an executive team member, I led strategic IT initiatives and oversaw IT infrastructure to drive information systems and technological advancements for business development.
• Executive team member who established and executed a $2M IT global budget for the strategic direction of information systems and technological endeavors.
• Designed HP Enterprise & Cisco high redundant/available data center solutions, implemented them with my team, and operated them globally in Seattle, WA, and London, UK.
• Created and maintained a Windows Server/UNIX/Cisco development environment that allowed developers to be as creative as possible while securing inventions, software development, and patent ideas.

Seattle, Washington

• Responsible for managing web hosting services, operating systems, DNS routing, and infrastructure performance in accordance with service level policies for Nascar.com, NFL.com, and Soccer.net websites; participating as.
• Managed security rules pertaining to web-based firewall access policies and SSL encryption certificate upgrades and installations.
• Designed and integrated automated Operating System and website application installation for web content servers that reduced server build and web content change-over process time.I was honored to be selected by Patrick.

Renton, Washington

• Responsible for maintaining SQL Server farm at the Renton, WA facility for multiple aircraft divisions.
• Managed a 17 SQL Server farm for various Boeing departments.
• Manage and maintain daily database backup and recovery procedures.
• Create database objects and views using T-SQL statements.
• Perform database space management, monitoring, tuning, and configuring database designs.
• Maintained and implemented database security changes as required by departments.

Houston, Texas

• Responsible for assisting and directing Warehouse Personnel to ensure operational availability and data collection compliance.
• Documented operation manuals, processes, and procedures for all systems and subsystems.
• Schedule and perform all maintenance and diagnostics on all systems and subsystems.
• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.

Houston, Texas

• Responsible for monitoring and maintaining Distribution Center systems.
• Worked independently on the second shift, resolving systems issues for the Distribution Center.
• Created menu scripts to streamline work processes on the DEC VAX Mainframe.
• Managed Tote System\Conveyor Control System throughout all manufacturing buildings.
• Designed Crystal Reports for upper management.

Houston, Texas

• Responsible for Just-In-Time material handling and inventory management.
• Managed inventory levels for Vertical Integrated Manufacturing (VIM) line.
• Resolved part shortages with Purchasing Manager.
• Assisted Engineering team with tool fixture issues.
• Team member for Quality Control (QA).

Bachelor Of Science (B.S.), Information Technology—Network Administration

Associate Of Science (A.S.), Computer Science