Lead Rma Test Engineer
CurrentLaunched repair and refurbishment center to eliminate non-conforming/ defective products in inventory.Designed and implemented custom web-based product repair tracking system for QA teams to monitor the status of defective units and develop KPIs based on performance of repair center.Designed custom hardware and software for test stations to automate the failure mode analysis. (Vb.net, c++, embedded c++, National Instruments TestStand and Labview, Eagle, phyton, linux/unix shell… Show more Launched repair and refurbishment center to eliminate non-conforming/ defective products in inventory.Designed and implemented custom web-based product repair tracking system for QA teams to monitor the status of defective units and develop KPIs based on performance of repair center.Designed custom hardware and software for test stations to automate the failure mode analysis. (Vb.net, c++, embedded c++, National Instruments TestStand and Labview, Eagle, phyton, linux/unix shell scripts.)Designed hardware and software for life cycle testing stations to identify root cause of field failure modes.Led group of RMA technicians in product knowledge and product repair techniquesActed as interface between end customer and engineering/manufacturing groups to determine root cause of product failures and possible improvements to product or manufacturing process to reduce/eliminate failures.Performed extensive in-depth circuit analysis and troubleshooting on field failures and prototype failures to determine root cause of circuit malfunction.Standardized product troubleshooting techniques used by factory engineers to diagnose production defects on manufactured products.Primary contact for manufacturing equipment and systems troubleshooting for IoT products in manufacturing facility.• Developed software interfaces and application for integration of proprietary factory monitoring software, to NI basedproduction equipment. Show less