Eric Ruiz Email & Phone Number

Honolulu, Hawaii, United States

Support day-to-day operations and service management.Use JIRA to review ticket queues and provide timely updates including reports on ticket status (e.g., tickets open, tickets closed, time-to-close).Set up user, administrator, and service accounts (including group membership, email, distribution lists and file shares).Assist with implementation and support of various key projects including equipment, software (application) preparation and installation.Facilitate user… Show more Support day-to-day operations and service management.Use JIRA to review ticket queues and provide timely updates including reports on ticket status (e.g., tickets open, tickets closed, time-to-close).Set up user, administrator, and service accounts (including group membership, email, distribution lists and file shares).Assist with implementation and support of various key projects including equipment, software (application) preparation and installation.Facilitate user communications related to outages, upgrades, etc.Provide guidance, recommendations, assistance, and relevant training to end-users.Maintain current knowledge of relevant hardware and software applications as assigned.Maintain system documentation.Perform systems/network monitoring of the relevant enclaves.Participates in the development and implementation of job-related procedures and standards. Able to assist with process development,modifications/updates, and improvements.Participates in and may lead aspects of system/network installations and upgrades.Effectively communicate with end-users, customers and team members regarding issue status and escalations, outages, and maintenance.Provide work leadership to less-experienced network personnel.Participates in special projects as required. Show less

Miami, Florida, United States

McAfee End Point Security (ESS/formally HBSS) Support. Monitor rogue devices, provided DTA privileges, updated threat signatures,monitored threat event log and deployed products. ACAS management and vulnerability scanning and mitigation/STIG compliance scanning, enforcement and implementation. Build baseline computer images for SECRET/REL Mission Partner Environments.Upgrade Windows Operating Systems and modified BIOS configuration.Establish IT requirements for life cycled… Show more McAfee End Point Security (ESS/formally HBSS) Support. Monitor rogue devices, provided DTA privileges, updated threat signatures,monitored threat event log and deployed products. ACAS management and vulnerability scanning and mitigation/STIG compliance scanning, enforcement and implementation. Build baseline computer images for SECRET/REL Mission Partner Environments.Upgrade Windows Operating Systems and modified BIOS configuration.Establish IT requirements for life cycled devices and technical refresh.Perform troubleshooting analysis of workstations and associated systems.Update and maintain anti-virus software.Account creation and active directory management (group policy, privilege management).Validate and test server and workstation updates, patches, and upgrades prior to implementing on the network.Install, configure and update application software.Perform Configuration Management functions to include license management.Utilize SCAP for STIG compliance. Assess security controls, vulnerabilities and mitigation.Update SCCM packages and deployments for application software. Show less

Miami, Florida, United States

Provided telephone customer support for incoming and followed up calls used for initial troubleshooting. Provided immediate response to all customers who came to the Service Desk. Person-to-person interaction involves troubleshooting, informationexchange and help with ticket submission and issuesServed as the primary source of technical information and supported on the evaluation, installation, acquisition and use of computer hardware andsoftware to accomplish assigned… Show more Provided telephone customer support for incoming and followed up calls used for initial troubleshooting. Provided immediate response to all customers who came to the Service Desk. Person-to-person interaction involves troubleshooting, informationexchange and help with ticket submission and issuesServed as the primary source of technical information and supported on the evaluation, installation, acquisition and use of computer hardware andsoftware to accomplish assigned functions. Created user logons, joined client computers and managed user accounts through Microsoft Active Directory.Responsible for receiving, imaging, inventorying and deployment of all new systems in addition to the proper removal of the outdated systems inthe network. Ensured all software installed is authorized and properly licensed.Responded to user problems by analyzing and resolving malfunctions, adjusting equipment and configuration and recommending programacquisitions to optimize program advantages. Provide assistance to users in uploading data files, installing multiple applications above the standardconfiguration, install/reinstall hardware components and drivers, returning user data files to its original state.Built and maintained approved standard image utilizing and testing various equipment and system configurations. Provide physical support in wiring/re-wiring cubicles and offices. Supported user moves and renovations.Validated that SIPR token requesters were eligible to receive DOD PKI certificates. Issues ASCL smart cards, SIPR tokens or DOD PKIcertificates. Requested and unlocked codes for ASCL smart cards, install end user certificates.Knowledge of ticketing systems ServiceNow & ZenDesk.Installed, configured, and maintained DOD-approved communications software on government computers and configured the user accounts to allowproper user access.Repaired and maintained desktop and laptop hardware.Provided user and Microsoft Exchange account maintenance as required. Show less

Doral, Florida

At my current position with U.S. Army Garrison Miami I've become an expert on the following:Analyze MWR contract issues and recommend course of action. Procure and plan acquisitions for the recreation division. Plan, develops, review and execute contracts for programs. Ensure that vendors and venues meet contracts compliance.Negotiate and work with private sector managers and directors throughout the contracting process to reach agreements on prices, cost analysis and other activity… Show more At my current position with U.S. Army Garrison Miami I've become an expert on the following:Analyze MWR contract issues and recommend course of action. Procure and plan acquisitions for the recreation division. Plan, develops, review and execute contracts for programs. Ensure that vendors and venues meet contracts compliance.Negotiate and work with private sector managers and directors throughout the contracting process to reach agreements on prices, cost analysis and other activity related issues. Implement changes if necessary. Create, review and manage annual operating budget covering projected programs of division resources. Develops methods of operations, and programs to ensure a profitable business.Conduct research and studies of databases to obtain information on procedures, trends, evaluate data to make decisions on future costs adjustments and other financial issues..Review and certified job descriptions of 10 employees, develops performance standards award nominations. Advise employees of the performance requirements about their positions and keeps them informed individually of their progress in meeting the requirements.Track sales through statistical data and analyze financial statements. Implement strategies to minimize costs and maximize profits. Prepare narrative reports to explain successes and shortfalls.Maintain 100% inventory of all resale and consignment products.Provide analysis of database input for various reports for chain of command and higher headquarters.Responsible for $1.2 million yearly budget, monitor all expenses and ensure that all goals are met. Negotiate prices with local venues in order to obtain maximum profits on services and products offered by the Leisure Travel activity. Show less

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Computer Science