Eric Sevin Email & Phone Number

San Ramon, Ca, Us

San Ramon, California, United States

Pleasanton, Ca

San Jose, Ca

o Developed AWS (Amazon Web Services) cloud configuration training and professional service for ProMedia Carbon transcoding product. o Demonstrated proficiency in providing edit updates to NMX for Broadcast course manual and lab guides.o Technical Lead Instructor for NMX for Broadcast Training course.o Responsibilities include providing all aspects of delivering Harmonic Training courses, including updating course manuals and lab content, configuring and setup of lab equipment, delivery of course presentation and proctoring hands on lab activity.o Provided technical SME assistance for Harmonic University elearning Camtasia and Captivate projects.

San Francisco Bay Area

o Developed AWS (Amazon Web Services) cloud configuration training and professional service for ProMedia Carbon transcoding product. o Demonstrated proficiency in providing edit updates to NMX for Broadcast course manual and lab guides.o Lead Technical Instructor for NMX for Broadcast Training course.o Responsibilities include providing all aspects of delivering Harmonic Training courses, including updating course presentation and lab content, configuring and setup of lab equipment, delivery of course presentation and proctoring hands on lab activity.o Provided technical SME assistance for Harmonic University elearning Camtasia and Captivate projects.

o Increased customer satisfaction to above 80% and maintained high world class standards for the duration of tenure.o Continually increased training revenues and consistently outperformed revenue performance objectives.o Successfully implemented TL9000 for worldwide customer training. o Actively attended product team meetings to map and outline course development to parallel engineering product releases.o Provided technical training on BMR systems operation and troubleshooting and developed and delivered BMR customer training course curriculum.o Provided on-site training and integration services to the following key MSO clients: Cox Media Services, TimeWarner, Charter, Comcast, Adelphia, K-BW - Germany, BSI - Korea.o Conducted theory and application training in the following topical areas: System network management, TCP/IP networking, MPEG2 concepts and theory, Digital Broadcast Grooming - HD/SD RateShaping, PSIP Aggregation, Digital Ad Insertion, Layer 2 andLayer 3 GigE and FastE Transport and Redundancy, MPTS & SPTS IP Transport, VOD Edge & Switched Digital Video delivery environments, QAM modulation and RF theory and operations.O Training Development Tools include: Adobe Products including FrameMaker, Connect, Illustrator, PhotoShop, Camtasia Studio, Microsoft Office products, Apple Final Cut Pro Suite, GoToMeeting

o Increased customer satisfaction to above 80% and maintained high world class standards for the duration of tenure.o Continually increased training revenues and consistently outperformed revenue performance objectives.o Successfully implemented TL9000 for worldwide customer training. o Actively attended product team meetings to map and outline course development to parallel engineering product releases.o Provided technical training on BMR systems operation and troubleshooting and developed and delivered BMR customer training course curriculum.o Provided on-site training and integration services to the following key MSO clients: Cox Media Services, TimeWarner, Charter, Comcast, Adelphia, K-BW - Germany, BSI - Korea.o Conducted theory and application training in the following topical areas: System network management, TCP/IP networking, MPEG2 concepts and theory, Digital Broadcast Grooming - HD/SD RateShaping, PSIP Aggregation, Digital Ad Insertion, Layer 2 andLayer 3 GigE and FastE Transport and Redundancy, MPTS & SPTS IP Transport, VOD Edge & Switched Digital Video delivery environments, QAM modulation and RF theory and operations.O Training Development Tools include: Adobe Products including FrameMaker, Connect, Illustrator, PhotoShop, Camtasia Studio, Microsoft Office products, Apple Final Cut Pro Suite, GoToMeeting

Bachelor Of Arts (Ba), History

Master Of Arts (Ma), Curriculum And Instruction