Eric Sherlock Email & Phone Number

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

- Manage company wide inbound support channels (phone, email, text)- Create and maintain company wide service standards for 3+ years in role- Implement and maintain CRM (Zendesk)- Manage all onboarding projects for new clients - Build and maintain company Knowledge Base- Supporting late cycle sales opportunities- Lead internal and external training sessions

Waterloo, Ontario

Consult on implementation projects in the Group Benefits block of business. Working with vendors to develop and implement digital projects (end user website and mobile app).

Waterloo Region

• Co ordinate regional events celebrating the Waterloo regions most decorated and successful artists.
• Work in a 4 to 6 member Entertainment Sub-Committee curating the entertainment for yearly events at venues such as Centre in the Square, Walper Terrace Hotel, and Maxwell’s Music House.
• Participate in full committee meetings on a volunteer basis, attending bi weekly meetings, and supporting local artists events.

Kitchener, Ontario, Canada

• Meet with prospective clients in a showroom setting as well as via telephone and email
• Ensure negotiated terms are met within reasonable time frames
• Perform administrative tasks pertaining to customer orders (quoting, order processing, accounts receivable, and customer satisfaction follow ups)
• Independently maintain relationships with clients (account management)
• Developed strong inter-personal skills with clients in an environment where the clients needs are paramount

Bachelor Of Arts (B.A.), Communication And Media Studies

Bachelor Of Fine Arts - Bfa