AeroLeads people directory · profile
Matthew Gordon Email & Phone Number
Director, Platform and Client Operations
at
Mosaic
1 work email found
@cogeco.ca
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Platform and Client Operations
Location
Grimsby, Ontario, Canada
Company size
Who is Matthew Gordon? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Matthew Gordon is listed as Director, Platform and Client Operations at Mosaic, a with 15 employees, based in Grimsby, Ontario, Canada. AeroLeads shows a work email signal at cogeco.ca and a matched LinkedIn profile for Matthew Gordon.
Matthew Gordon previously worked as Director of Support and Onboarding at Mosaic and Customer Service Manager at Mosaic. Matthew Gordon studied at Niagara District Secondary School.
Company email context
Email format at Mosaic
This section adds company-level context without repeating Matthew Gordon's masked contact details.
mgordon@cogeco.ca
76% confidence
AeroLeads found 1 current-domain work email signal for Matthew Gordon. Compare company email patterns before reaching out.
Profile bio
About Matthew Gordon
Experienced Internet Manager with a demonstrated history of working in the consumer services industry. Skilled in Operations Management, Service-Level Agreements (SLA), Avaya Products, Workforce Management, and Contact Centers. Strong support professional graduated from Niagara district secondary school.
Listed skills include Workforce Management, Call Centers, Service Delivery, Management, and 46 others.
Current workplace
Matthew Gordon's current company
Company context helps verify the profile and gives searchers a useful next step.
Mosaic
11 roles
Matthew Gordon work experience
A career timeline built from the work history available for this profile.
Director Of Support And Onboarding
Customer Service Manager
Manages onboarding projects for new clients, technical support and implementation of our solution for car wash automation and enablement.
Nov 2021 - Aug 2023
Manager Ting Internet Customer Support
Managed Technical support and Sales teams for the Ting Fiber Internet business within Tucows. Implemented Zendesk Sell and developed a CES survey utilizing Delighted. Maintained an average of 92% CES scores. Managed transition to 100% work-from-home model during the height of the COVID-19 pandemic and worked with teams remotely.
Aug 2019 - Jun 2020
Customer Relations Manager
Managed team that provided customer support and interfaced with design, product and technical teams to enhance customer experience. Responsible for budgeting and management of vendors.
Jul 2015 - Nov 2018
Store Launch Lead
Managed team that launched online grocery locations throughout Canada. Worked with properties team to design new store locations and fixture layouts.
Dec 2016 - Dec 2017
Service Delivery Manager
Responsible for managing a team of Leaders which supported a workforce of ninety Agents. Initiated a program to drive customer engagement and satisfaction within line of business. Managed team productivity and maximized profitability by ensuring lower cost of unit worked. Developed a project plan framework for major events which encapsulated all the required and additional efforts to ensure high SLA and optimal workload balancing.
May 2013 - Mar 2015
Operations Manager
Directly responsible in managing four separate accounts with a variety of contact types. Improved Key Performance Indicator results on a program where performance was previously un-attainable through development planning, productivity analysis and corrective actions. Maintained client relationships through weekly business reviews, face to face meetings and proactive communication. Managed business finances by limiting expenditures and maximizing revenue while balancing employee rewards. Provided direct feedback to directors in regards to current and future strategies to maximize margins.
Aug 2011 - Apr 2013
Team Manager
Feb 2011 - Aug 2011
Jul 2007 - Feb 2011
Training Co-Ordinator
Jan 2005 - Jul 2007
Team & coworkers
Colleagues at Mosaic
Other employees you can reach at wearemosaic.ca. View company contacts for 15 employees →
ES
Eric Sherlock
Colleague at MosaicHamilton, Ontario, Canada
View →
RA
Raeqwaun Alexander
Colleague at MosaicRochester, New York Metropolitan Area, United States
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AP
Andy Potvin
Colleague at MosaicHamilton, Ontario, Canada
View →
BW
Bryant Warren
Colleague at MosaicAustin, Texas Metropolitan Area, United States
View →
RS
Rita Sugrive
Colleague at MosaicCalgary, Alberta, Canada
View →
RM
Rahman Mehrabi
Colleague at MosaicIran, Islamic Republic Of
View →
JN
Jeffrey Nelson
Colleague at MosaicKitchener, Ontario, Canada
View →
GC
Geethashree Chandrashekar
Colleague at MosaicSurrey, British Columbia, Canada
View →
AD
Alexander Drover
Colleague at MosaicPort Moody, British Columbia, Canada
View →
Eric Sherlock
Colleague at MosaicHamilton, Ontario, Canada
View →
RA
Raeqwaun Alexander
Colleague at MosaicRochester, New York Metropolitan Area, United States
View →
AP
Andy Potvin
Colleague at MosaicHamilton, Ontario, Canada
View →
BW
Bryant Warren
Colleague at MosaicAustin, Texas Metropolitan Area, United States
View →
RS
Rita Sugrive
Colleague at MosaicCalgary, Alberta, Canada
View →
RM
Rahman Mehrabi
Colleague at MosaicIran, Islamic Republic Of
View →
JN
Jeffrey Nelson
Colleague at MosaicKitchener, Ontario, Canada
View →
GC
Geethashree Chandrashekar
Colleague at MosaicSurrey, British Columbia, Canada
View →
AD
Alexander Drover
Colleague at MosaicPort Moody, British Columbia, Canada
View →
1 education record
Matthew Gordon education
-
Niagara District Secondary School
FAQ
Frequently asked questions about Matthew Gordon
Quick answers generated from the profile data available on this page.
What company does Matthew Gordon work for?
Matthew Gordon works for Mosaic.
What is Matthew Gordon's role at Mosaic?
Matthew Gordon is listed as Director, Platform and Client Operations at Mosaic.
What is Matthew Gordon's email address?
AeroLeads has found 1 work email signal at @cogeco.ca for Matthew Gordon at Mosaic.
Where is Matthew Gordon based?
Matthew Gordon is based in Grimsby, Ontario, Canada while working with Mosaic.
What companies has Matthew Gordon worked for?
Matthew Gordon has worked for Mosaic, Tucows, Loblaw Digital, Aspire Lifestyles, and Arvato Digital Services.
Who are Matthew Gordon's colleagues at Mosaic?
Matthew Gordon's colleagues at Mosaic include Eric Sherlock, Raeqwaun Alexander, Andy Potvin, Bryant Warren, and Rita Sugrive.
How can I contact Matthew Gordon?
You can use AeroLeads to view verified contact signals for Matthew Gordon at Mosaic, including work email, phone, and LinkedIn data when available.
What schools did Matthew Gordon attend?
Matthew Gordon studied at Niagara District Secondary School.
What skills is Matthew Gordon known for?
Matthew Gordon is listed with skills including Workforce Management, Call Centers, Service Delivery, Management, Contact Centers, Operations Management, Business Process Improvement, and Training.
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