Managed operations in the Lewiston, Maine office consisting of 500+ direct and indirect FTEs from functions ranging in customer service/call center, accounts receivable follow-up, data entry, analytical, QA, supervisors, and management. (This position is a continuation of duties from Change Healthcare acquisition).• Surpassed key performance metrics for $40M client portfolio, reducing Days in AR to 43.5 days and Accounts Receivable over 120 days to 14%, significantly enhancing cash collections.• Consistently achieved > 9 (out of 10) client Net Promoter Survey client satisfaction scores.• Collaborated with Finance to formulate yearly budgets and cash flow forecasting projections.• Provided Sales team support to continuously grow same store and new business.• Implemented systemic improvement to drive efficiency and revenue performance.• Led and retained a top-tier operational leadership team.• This position is a continuation of duties from Change Healthcare acquisition.

• Managed 200+ direct and indirect reports in customer service, accounts receivable, and analytics.• Exceeded key performance metrics, driving over $20M in revenue for McKesson.• Collaborated with Implementation Team on new client start-ups and implemented process improvements.

VP Client Relationship ManagementResponsible for the overall development and maintenance of client relationships. • Responsible for leadership and management of 19 FTE’s including ten Account Managers.• Responsible for 72 clients and $20.5M in annual revenue.• Support Sales team in new business development opportunities.• Oversee all aspects of client interaction including meetings with McKesson operations, compliance, consulting, and other support partners.• Work with Vice Presidents, Directors, Practice Administrators, Physicians and C-Level executives routinely to continually deliver excellent client service and satisfaction.• Drives the successful attainment of corporate, team, individual and client goals.• KPI’s include DAR 43.5, %A/R> 120 14% in FY14.• Satisfaction surveys consistently at and above 90%.• 25-50% travel required.

Director of Operations and Information TechnologyDirect the day-to-day operations of an 80-provider, 7-site multi-specialty group.• Responsible for managing six IT staff and five practice managers. Indirectly responsible for over 200 FTEs.• Project manager for eClinicalWorks practice management and electronic health record software implementation.• Accountable for ensuring organization achieved Pay for Performance quality initiatives.• Software: eClinicalWorks

Director of Operations, Community Clinical Services DivisionDirect the day-to-day operations of a 50-provider, 18-site multi-specialty group. • Directly or indirectly supervised over 150 FTEs.• Dental – Implemented a pediatric dental clinic for MaineCare covered children.• 340b – Implemented a discount drug program for brand name drugs.• Provided administrative support for the Bates Street/B Street building construction, Court Street addition and Second Street Central Billing Office renovation.• Participated in MaineHealth QI initiatives for diabetes and asthma.• Converted two practices from FQHC to provider-based for improved reimbursement.• Maintained 95+% patient satisfaction scores, measured by Press-Ganey.• Created an internal billing and collections department staffed by 23 FTE’s.• Converted practice management systems to Allscripts A4 Healthmatics (Ntierprise).• A/R Days reduced from > 180 to 49 improving annual cash deposits by $2 million.• Reduced hospital subsidy from over $150,000 per MD FTE to $101,000.• Manage a $35,000,000 budget.• Software: GE Logician, Allscripts Ntierprise.

Directed the day-to-day front-end operations of a 50-provider, 5-site multi-specialty group .

• Ensured government compliance at 320 branches and 90 billing centers through internal Medicare/Medicaid audits, on-site training and internal publications.• Approved external government agency audits (Medicare/DMERCs, OIG, NSC, and Medicaid).• Advised staff and management on Medicare coverage guidelines and payment issuesAlso worked in other various positions at Apria during this time including systems training and revenue management. 75+% travel required.