Eric Small Email & Phone Number

Coordinated and contributed to entire scope of business development functions nationwide, including clients with global presence. Developed cabinet designs as well as reviewed new employee designs and served as sounding board to experienced designers on complex projects. Led team conferences and interfaced with sales personnel and technical design team to resolve any problems without compromising customer satisfaction. Monitored layouts and pricing to ensure and maximize profitability and avoid order and installation issues that would erode profit later in process; focused on eliminating profit loss, enhancing efficiency, and conducting value engineering to provide competitive pricing. Communicated with factory in Germany to explore any new cabinet designs. Contributed to design of SAP CRM system to improve user experience and enhance customer management. Communicated with high-profile customers.Select Highlights:* Met and exceeded sales goals with performance averaging 30-35% over targets.* Delivered $7.3M in revenue and $3.7M in profit through the largest individual sale in company history; pitched and won approval from German leadership to lead project to design and produce company’s first laboratory furniture for pharmaceutical company Novartis, leveraging existing design elements and developing new concepts to fulfill customer’s vision and differentiate design.* Addressed staffing issues at 13 showrooms across US, creating network to assign support staff to showrooms based on amount of local businesses, able to be adapted to changing demands; reduced staff burnout at busy locations and better utilized staff from slower showrooms.

Joined team as design artist and received promotion to designer director. Managed team of 3 artistic designers that provided design, drawing, and pricing support to 7 salespeople.* Introduced computer-aided drawings, utilizing Photoshop, to create custom kitchen designs for customers, retaining artistic and personalized style that appealed to customers through stylized renderings while simplifying revision process by using easily adjustable software instead of hand drawing.