Eric Small Email & Phone Number

- Supported development and implementation of Quality Management System (QMS), significantly reducing customer escapes through both management and line-level training, CTQ determination, form development, and quality planning- Lead and assisted multiple Kaizen improvement events focused on increasing throughput, optimizing layout and material flow, and reducing labor content- Developed preventative maintenance schedule driving reduced unplanned downtime- Implemented key operational KPIs including First Pass Yield (FPY)

Irvine, California, United States

-Developed Personnel, Logistics, and OpEx synergy model, identifying savings of $3M - $8M in short-term and $22M - $24M in long-term for multiple facility relocation/consolidation scenarios -Created capacity model to determine equipment constraints and requirements to achieve 5-year sales plan-Generated client-facing deliverables to support Private Equity buy/sell decision making processes-Benchmarked operational maturity across multiple industries and revenue bands, determined operational risks and upsides-Supported implementation of Excel-analysis focused training for new hires

Chicago, Illinois, United States

- Responsible for system-wide Impossible Foods Bulk WIP manufacturing equaling ~1.2M lbs/week- Supported management of 6 other ready to eat (RTE) and raw manufacturing lines- Managed 7 direct reports and ~120 indirect reports

Chicago, Illinois, United States

- Lead and trained employees on Root Cause Analysis (RCA).- Utilized various Industrial Engineering tools to increase efficiency (Time studies, spaghetti diagrams, process analysis, DMAIC process, etc). - Managed the startup and adoption of a Quality and Production management system, reducing the need for paperwork and increasing information visibility to key stakeholders.- Standardized and formalized job tasks for multiple new and old processes via SOP's and training.- Analyzed daily, weekly, monthly, and annual performance through Key Performance Indicators (KPI's).

Aurora, Illinois, United States

-Negotiated and structured a 1 million dollar + RFP, saving over $75,000 year over year.-Supported the management of multiple RFP's for large customers, saving over $70,000 year over year.-Managed beef and pork trim procurement system wide.-Created SOP's and managed training on multiple new processes for front-line operators.-Participated in the start-up of two new manufacturing lines in the midst of the Covid-19 pandemic.-Analyzed and structured raw material micro data for ease of understanding.

Greater Chicago Area

- Reduced (significantly) staff time spent designing customer-facing interactive web portal by systematically analyzing and organizing years of sales data.- Analyzed profiles, industries, and revenues for hundreds of industry-leading companies to forecast future performance.- Assisted in the analysis of assessment results (MBTI, Strength-Based Assessments, Hogan, etc) for leaders being coached.- Executed the planning, logistics, and budget for an annual global coaches conference that brings dozens of coaches to Chicago for additional training.- Managed and cleaned thousands of data entries for an internal Customer Relationship Management (CRM) system.

- Managed data input & cleaning for thousands of entries within an internally-facing CRM program.- Initiated customer contact to verify contact information & discuss wares for sale.- Planned & organized multiple company-wide meetings.- Compiled statistics & information on potential leads.

- Mastered situational & strength-based leadership strategies.- Provided logistical support for multiple deep-wilderness resupplies.- Developed & implemented risk assessment techniques.- Collaborated with team members under stressful conditions.- Trained in experiential learning techniques.

West Chicago, Illinois

- Organized the payment & logistics behind multiple purchases of raw materials.- Lead a large, multi-cultural team responsible for many different aspects of landscaping.- Overcame the language barrier while working with primarily Spanish-speaking team members.- Served as the first point of contact for hundreds of clients.

St. Charles Il

- Responsible for after-hours closing tasks without oversight.- Grossed the highest tip revenue of all employees due to superior customer service.- Controlled the flow and pace of play for dozens of golfers at a time.- Oversaw the cleaning and storage of 72 golf carts.- Directed customers to starting & finishing locations.

St. Charles, Il

- Trained new employees on the day-to-day operations of the restaurant.- Utilized basic accounting principles to close out the register.- Received training in the customer service Jersey Mike's Sub Shop is renowned for.- Maintained cleanliness of restaurant while simultaneously serving customers.