, my daily duties included assessing clients' heating and cooling needs, performing installations, conducting maintenance and repairs, and managing administrative tasks such as scheduling, invoicing, and client communication. Additionally, I oversaw business operations, including budgeting, procurement, and team management, ensuring efficient service delivery and customer satisfaction.

As a Customer Service Representative at Lennox, I played a pivotal role in delivering exceptional support to clients within the HVAC industry. Leveraging my expertise in Lennox products and services, I provided comprehensive assistance to customers, addressing inquiries, processing orders, and offering technical guidance. With a commitment to excellence, I ensured prompt and accurate resolution of customer issues, fostering strong relationships and driving satisfaction. Through effective communication and collaboration with internal teams, I contributed to streamlined operations and optimized customer experiences. My tenure at Lennox equipped me with invaluable skills in customer relationship management, problem-solving, and product knowledge.

As a Heating and Cooling Technician, I specialized in providing expert service and support in the installation, maintenance, and repair of HVAC systems. With extensive experience in the field, I possessed a deep understanding of heating, ventilation, and air conditioning technologies, allowing me to deliver exceptional results for residential and commercial clients. My responsibilities included diagnosing system issues, performing repairs and replacements, and ensuring optimal system performance and efficiency. I excelled in conducting thorough inspections, adhering to industry regulations, and delivering superior customer service. With a commitment to staying updated on the latest industry trends and technologies, I continuously enhanced my skills to provide innovative solutions and exceed client expectations.