Eric Stengel Email & Phone Number

Parrish, Fl, Us

Maryland, United States

Annapolis, Maryland

- Champion technical discussions during sales for possible customer acquisition by providing technical briefings to customers while conveying how our value-adds contribute to their current operation.- Technical lead in charge of working with the service provider to review customer based issues and resolve discrepancies.- Responsible for the planning, design, implementation, organization and operation of Palo Alto firewalls and Panorama units including but not limited to 7000, 5000 and 3000 series firewalls.- Assisted in the analysis of customer data usage reports and utilized technical expertise to provide direct customer support for various product specific inquiries.- Aligned our customer facing firewalls according to NIST guidelines to bring policies into compliance.- Perform daily system monitoring of servers utilizing Nagios by verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs

- Acted as a liaison between client's IT Director and my manager.- Installed and modified computer components for faculty and staff.- Responsible for the installation of various operating systems and software.- Maintain virtual machines, backups and disaster recovery for upwards of 200 virtual machines.- Managed software on workstations using client management software.- Respond and resolve support tickets in a timely fashion. - Build and maintain PBX systems for clients using Asterix FreePBX.- Setup and imaged over 70 Dell Ultrabooks using ImageX and WDS. - Setup Sharepoint permissions and workflow settings in Office 365 for same domain.

- Arranged project requirements in programming sequence by analyzing requirements; prepared a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language and logic.- Maintained computer systems and programming guidelines by writing and updating policies.- Protected operations by keeping information confidential.- Developed and maintained applications and databases by evaluating client needs; analyzing requirements, developing software systems.- Updated and maintained the W-2 template using Crystal Reports.- Created several queries for HR to assist in work efficiency.

Worked with a team of 14 people to migrate 12 separate Active Directory forests into a single aggregate domain now consisting of over 300,000 students, staff, and faculty.Used appropriate departmental software to log and track user requests and problems ina timely manner.Installed and maintained software systems for faculty and staff to ensure technologyresources were properly functioning.Configured users and workstations using Microsoft’s Group Policy and Active DirectoryAssisted in training and managing student employees

Bachelor Of Applied Science (Basc), Information Technology

Activities and Societies: Delta Epsilon Iota

Information Technology