Eric Tan Email & Phone Number

Singapore

Singapore

Set up in 2017, in a span of a few years, Binance is now widely recognized as the leader in the world of centralized crypto exchanges. The company continues to innovate and as a result of their latest innovation Binance Smart Chain, the value of Binance Coin (BNB) has shot up over 300% within 30 days.In charge of 6 employees for the localization in 28 language-pairs.Leads and conducts weekly staff meetings & one-on-ones to ensure quarterly OKRs and annual team KPIs are met.Recruiting, training, and managing a team of 100 professional linguists in the cryptocurrency industry.Optimizing the localization process by eliminating manual processes and increasing automation.

Singapore

Glocalize belongs to an elite group of 7 organisations working for one of the world's leading streaming content providers. In charge of setting up the Singapore office, this position calls for an independent individual with an entrepreneurial spirit and is at ease with ambiguity. Besides supporting both the headquarters in South Korea, and the Los Angeles office, the role requires pro-active prospecting of potential clients. Coordination of multiple subtitle asset deliveries and localization operations.Recruit, test and train new linguists for over 10 language pairs.

Singapore

In charge of managing projects end-to-end, achieving results and campaign success via development of project plans and workflow, careful budget management, strategic resource allocation, detailed quality checks, cross-functional teamwork and systematic timeline management. • Represented Verztec Consulting in trade conventions, industry functions, networking events, formulated successful sales strategies which resulted in 23% increase in sales achieving $3.2 million in FY 2015• Proven presentation capabilities. Pitched for and won over 80 Government tenders (GeBiz), of total project value up to $6 million during tenure of 8.5 years• Identifying bottlenecks in the work processes and proposing innovative solutions. Training hours of new employees were cut down by at least 50% via e-Learning solution• Experienced in training and on-boarding new hires. Trained and groomed 25 employees both locally and overseas, of which 2 became assistant managers

Singapore

• Proposal for 360-degree Staff & Management Review adopted company-wide, resulted in 10% improvement in retention rate over following 2 years• Experienced in complaint management and effective mentor. Mentored a total of 20 junior project managers, identified knowledge gaps, assigning courses/workshops to team members; brought down number of customer complaints by 50% year-on-year• Appointed head of company events for duration of 3 years, drafted SOP, increased participation and satisfaction rate by 10% year-on-year, while keeping within budget• Maintaining calm composure while handling crises. Completed the urgent transfer of technical tender documents from one language to another in a volume that typically requires 2 months and completed the task within 2 weeks

Singapore

• Conducted sharing of localization best practices via bi-weekly meeting• Adept in localization software such as SDL Trados, Memsource, etc• Involved in the creative process from end-to-end. Successfully executed client’s creative briefs, went over and beyond and received testimonial for excellent customer service • Experienced in stakeholder and vendor management. Managing a combined total of at least 10 to 50 internal and external stakeholders per month and at least 10 to 30 vendors per month• Experienced in budget management. Identified top vendors on a company-level, negotiated bulk discount, achieved 10% reduction in payouts

Singapore

• Comfortable with fast pace. Effectively managed 10 to 30 projects per month in a time-sensitive and challenging environment• Experienced negotiator. Consistently keeping project expenditure below 50% of the project value

North West, Singapore

• Gained insight on classroom management, leadership skills while teaching the Chinese language to Primary School (Elementary School) students from P1 to P6• First developed customer-facing skills when working with parents to help their children achieve their goals• Demonstrated problem-solving skills and resource allocation / coordination skills while involved in various department-level, school-level, inter-school events and projects

Bachelor Of Computing, Business Focus

High School, Science

Activities and Societies: Squash Club