Eric Tan Email & Phone Number

Baulkham Hills, Nsw, Au

Collaboratively developed and deployed a .NET 6 API hosted on an ECS service on AWS cloud into production for Bankwest to consume CBA's valuation services Independently uplifted existing .NET 4.5 APIs completing staging and production deployments with the assistance of the operations teamDeveloped new features on the frontend and backend of the company's CRM system gaining experience in WinForms, WinParts and server side calls API and database callsPresented in the engineering guild to share knowledge about emerging technology to the bank such as GitHub CoPilot to uplift the engineering capability within the organisationMentored a graduate in the squad completing code reviews and pair programming to advance his capabilities and transfer knowledge

Completed two rotations as a technology graduate at the Commonwealth Bank of Australia before rolling off early in February after 12 months in the graduate program. Rotation 1:Assisted in wireframing and designing the upgraded graphical user interface for the modernised payments onboarding platform (POP) and mainternance platform (MATE)Presented the aforementioned wireframes and designs to key stakeholders such as other squads, crew tech leads and program leadCompleted the certified PEGA system architect course and exam to be certified as a PEGA system architectAssisted with a proof of concept in PEGA for the upgraded POP system in the PEGA cloud environmentRotation 2:Assisted with the development and deployment of Broker STP in the organisation's CRM to automate valuation acceptanceUplifted existing legacy APIs through a feature enhancement and collaborated with PEGA engineers to test the API changesCompleted the AWS certified cloud practitioner course to up-skill in AWS knowledge and usage for deploying applicationsAttained Splunk power user access through completing the courses to up-skill in logging and monitoring capabilities creating dashboards and alerts for existing APIs

Assisted customers with account maintenance and product openings as a Customer Banking Specialist in branch. Utilised eloquent verbal and written communication to understand customer needs and address their issues. Delivered outstanding customer service through always assisting customers with a smile and adding value to their branch visit by introducing products that could further enhance their financial wellbeing. Enabled strong results for the branch, particularly in net promoter score, through outstanding customer satisfaction highlighted in the countless promoter scores received from anonymous surveys.

Helped start development on a new home loan application using LIXI standards. Implemented a basic backend API using .NET framework to accept and store formatted applications in an AzureDB database. Actively participated in daily stand-up meetings and worked collaboratively with team members to develop high quality code through consistent code reviews and pull request feedback

Provided an exception customer service for customers wanting to make withdrawals at the teller in branch. Competent cash handling skills through close attention to detail and consistent focus whilst working. Ensured financial wellbeing of customers through adding value to their branch visit. Delivered an exceptional customer experience through friendly service and eloquent verbal communication. Customer satisfaction reflected in the numerous promoter surveys received in regards to my service.

Bella Vista, New South Wales, Australia

Taught primary school classes primarily focused on preparing for the O.C. and selective tests. Juggled helping students individually and explaining to the whole class through effective multi-tasking and time management. Managed classes of up to 20 students in size. Marked student homework, specialising in writing through critical thinking and effective written communication skills to provide relevant and impactful feedback.

Bachelor Of Engineering/Commerce, Computer Software Engineering And Finance

Activities and Societies: UNSW CompClub

Bachelor Of Commerce - Bcom, Finance, General

Bachelor'S Degree, Computer Software Engineering