Eric To Email & Phone Number

Pasadena, California, United States

• Spearhead product implementations by managing vendor relationships, ensuring SLA adherence through prelaunch meetings, and leveraging biweekly syncs to capitalize on post-launch improvement opportunities.
• Direct the coordination of quantitative and qualitative feedback collection from field teams across 3 global regions, culminating in a blended learning solution that drove improvement in operational efficiency.
• Partner with cross-functional teams to develop accessible learning materials for new hires, increasing team productivity and demonstrating a positive ROI through improved procedural clarity and support.
• Engage closely with the L&D and leadership team as the system administrator to revamp the LMS, ensuring scalability and future adaptability, resulting in a decrease in ticket requests.

Sparks, Nevada, United States

• Employed root cause analysis to identify recurring post-orientation inquiries, leveraging storyboarded instructional videos to address them, subsequently reducing daily tickets.
• Conducted needs analysis, created Rise360 eLearning for new and promoted managers, achieving completion in manager development training, exemplifying proactive response to training needs.
• Orchestrated in-person and virtual new hire orientations for 5 factories, enhancing communication with tailored materials and precise stakeholder coordination, optimizing onboarding.

Cerritos, California, United States

• Collaborated with sales enablement experts to develop, implement, and evaluate learning experiences for new Business Development hires, leading to an enhancement in product knowledge confidence.
• Enhanced succession planning for people managers by implementing the 9-Box Grid, informed by thorough analysis of talent review processes and alignment with company core values and standards.
• Facilitated engaging company-wide training sessions, resulting in an increase in participation and enhancing learner experience across topics like Motivation, Growth Mindset, and Change Management.

Cerritos, California, United States

• Create company-wide training material, including verbal, auditory and visual, that is used to disseminate international trade knowledge to new hires, entry and mid-level employees, and management.
• Transitioned new hire training program to a virtual format as a response to COVID-19, and implemented a continuous feedback model that identified improvement areas that increased trainee engagement.
• Collaborate with cross-functional teams, including operations, customer service and distribution, to create standard operating procedures that are used in a region consisting of 9 branches and 200+ team members.
• Host in-person and virtual training sessions covering industry knowledge and software usage.

• Collaborate with MBA candidates to benchmark available hospitality related MBA internships
• Survey current MBA candidates to gather data regarding interests and values in an internship
• Analyze information gathered to develop a framework that differentiates the internship from industry leaders
• Present framework that focuses on the benefits of interns and USC Hospitality to Senior Executives

• Led weekly meetings with cross-functional teams, including transportation and warehouse, to discuss delivery issues and created weekly delivery schedules that resulted in an increase in on-time deliveries.
• Organized weekly import consolidation projects with international and domestic offices that saved cost, increased margin by 5% per consolidated container, and decreased transit time from 5-7 days to 3-5 days.
• Represented the import department as the main point of contact to address client complaints regarding email response times and implemented a 7 minute rule that decreased weekly complaints by 85%.
• Scheduled meetings with clients to analyze their importing processes/issues and provided strategic recommendations that decreased cost by 2% per shipping container.

Century City

• Directed recruiting and hiring for front of the house positions through candidate engagement, conducting interviews, extending offers, onboarding new hires, and facilitating new hire orientations.
• Successfully trained 62 newly hired employees by curating a winning culture through one-on-one coaching sessions and scheduling follow ups that supported personal and professional goal achievement.
• Held weekly calls with 10 managers across the region to brainstorm and identify opportunities to enhance culture, which resulted in an increase in average customer satisfaction survey score from 73% to 90%.
• Created training and daily operating schedules for all employees and successfully kept labor cost at 18% of total daily sales by forecasting demand through analyzing historical demand and local events.
• Developed activities detailing food preparation to prepare employees for commonly asked questions, which resulted in an overall decrease in weekly food waste by 8% and food cost to 25% - 28%.

Arcadia, CA

• Trained new hires in multiple functions (Host, Takeout, and Server)
• Conducted first-round interviews and assisted with New Hire Orientation
• Promoted to Dining Room Shift Leader after 6 months of employment
• Surpassed our restaurant’s goal for per person spending with $22 per person per shift (Restaurant goal: $19)

Arcadia, CA

• Enhanced customer’s dining experience and generated regulars through excellent service
• Assisted anyone in need of assistance by being present
• Demonstrated knowledge of the items on the menu by answering customer’s questions

Masters Of Business Administration - Mba, Leadership And Organization

Activities and Societies: Leadership and Organization Club, Operations Management Club

Bachelor Of Science In Business Administration, Management And Human Resources: Emphasis In Management; Minor: Hospitality Management