Eric Traub Email & Phone Number

Fresno, California Area

• Computer Specialist responsible for upkeep, maintenance and upgrades to all PCs used in hospital co-generation facility. Operated pair of 3.5 Megawatt gas powered turbines for power generation. Responsibilities included chemical inventory, water testing , house rounds and weekend watch.• Observe and interpret readings on gauges, meters, and charts registering various aspects of boiler operation to ensure that boilers are operating properly.• Operate or tend stationary engines, boilers, and auxiliary equipment such as pumps, compressors, and air-conditioning equipment, to supply and maintain steam or heat for buildings, marine vessels, or pneumatic tools.• Test boiler water quality or arrange for testing and take necessary corrective action, such as adding chemicals to prevent corrosion and harmful deposits.• Monitor and inspect equipment, computer terminals, switches, valves, gauges, alarms, safety devices, and meters to detect leaks or malfunctions and to ensure that equipment is operating efficiently and safely.• Analyze problems and take appropriate action to ensure continuous and reliable operation of equipment and systems.• Maintain daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.• Contact equipment manufacturers or appropriate specialists when necessary to resolve equipment problems.• Test electrical systems to determine voltages, using voltage meters.• Observe and interpret readings on gauges, meters, and charts registering various aspects of boiler operation to ensure that boilers are operating properly.• Operate or tend stationary engines, boilers, and auxiliary equipment such as pumps, compressors, and air-conditioning equipment, to supply and maintain steam or heat for buildings, marine vessels, or pneumatic tools.

Clovis, California

Quality and Training Manager, Mar 2007 – Aug 2010• Managed and directed Team of 16 Quality Specialists. Participated in Quality Assurance Database Development and maintenance that spanned across multiple accounts. Devised and implemented bulk multiple call observation and editing processes. Managed team responsible for 3000+ call observations per month. Researched wrote and edited call scripting for various accounts. Arranged remedial training to address agent specific deficiencies. • Develop training materials and procedures, or train users in the proper use of hardware or software.• Confer with staff, users, and management to establish requirements for new systems or modifications.• Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.• Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Clovis, Ca

• Coached and developed team of 20+ computer technicians under stringent guidelines.• Recruit, hire, train and supervise staff, or participate in staffing decisions.• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Clovis Ca

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.• Configure security settings or access permissions for groups or individuals.• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.• Document network support activities.• Troubleshoot network or connectivity problems for users or user groups.• Coordinated breaks and authorized escalation activities for 50+ agents over a wide variety of networking issues.

Clovis, Ca

• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.• Configure security settings or access permissions for groups or individuals.• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.• Document network support activities.• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems.• Identify the causes of networking problems, using diagnostic testing software and equipment.• Configure wireless networking equipment.• Troubleshoot network or connectivity problems for users or user groups.• Analyze and report computer network security breaches or attempted breaches.• Documented help desk requests and resolutions.

Rockwell Automation Certificate, Compactlogix Fundamentals And Troubleshooting, 4.0

TCT - 1769FT - TSL (Industrial Electronics and Troubleshooting, PLC Programming).

Rockwell Automation Certificate, Compactlogix Programming, 4.0

TCT - 1769P - TLB

A+, Network+

Real Estate

Computer Science, Accounting