Eric Valdez Email & Phone Number

Springfield, Virginia, United States

• A detailed position that monitors the quality of service operations and corrective actions taken. Utilizes the Quality Assurance Surveillance Plan (QASP) and its requirements in identifying potential underperforming.
• Provides regular performance assessment data and trend analysis to ensure metric transparency in support of TCS’s Continual Service Improvement (CSI) approach and management objectives.
• Develops and maintains the Quality Control Plan for TCS
• Acts as a process advisor to the project teams and leadership during process development activities and other strategic innovation planning.
• Serves as a quality consultant and conducts regular quality reviews that ensure Team TCS is building in value that increases user satisfaction and service performance.
• Evaluates performance metrics against the Acceptable Quality Levels (AQLs) and Performance Requirement Standards (PRS).

Fairfax, VA

• Detailed position that provides project management support for CACI/Department of State (DOS) customer project requirements (external and internal). The sentry for Change Requests/Incident Management assuring process.
• Develop and facilitate relationships with organizational partners and external stakeholders to provide the most effective service and support for the every-increasing challenge of customer requirements.
• Dynamic participant on operational, business, and engineering meetings to be the focal point and conduit for SME and Process owners to identify and resolve technical, situational, and project issues.
• Active risk manager by addressing fundamental nuisances of project implementation such as shipping constraints, O&M requirements, customer considerations, communications for managing expectations (internal and.
• Observe and advise on new and on-going Organizational projects to facilitate better internal communications, discover interdependencies and provide clarity of scope for project implementation.

Total Career

Washington D.C. Metro Area

DTS-PO supports all United States Government departments and agencies (42+) operating from Diplomatic and Consular facilities outside of the United States by providing secure, reliable, and robust communications capabilities. We offer terrestrial, satellite and internet services, international direct-dialing and Voice over IP (VoIP). As a Project.

American Embassy Baghdad

Same as my IPO jobs but in Baghdad the Department of States largest mission in the world.

DTS-PO (Fairfax)

Branch Chief of DTS-PO's (Diplomatic Telecommunications Services Program Office) Project Officers who support all State Dept.'s telecommunications needs throughout all 300+ missions worldwide. Custodian of projects within DTS-PO to effect smooth and orderly implementation of new services and capabilities.Sentry for Remedy tickets (Change Request) to assure.

Fairfax, VA

Acts as the connection to over 271 missions abroad whose customers are the DoS and 35 other government agencies with DTS-PO. Has a broad range of duties that allow DTS-PO to be poised to respond to any mission’s telecommunication requirements and long-haul communications needs. This is accomplished with a staff of 9 contract positions. Develop and.

The Deployment Branch Chief (DBC) position is responsible for the management and success of the Bureau of Information Resource Management’s number one initiative -- State Messaging and Archive Retrieval Toolset (SMART) Deployment. The incumbent oversees installations and deployments at over 230 missions abroad and 42 domestic bureaus. The DBC accomplishes.

Cairo, Egypt

The Information Program Officer (IPO) is responsible for the management and success of information programs office activities in Egypt. The incumbent leads an American direct-hire staff of 17 and 30 locally-engaged staff (including personnel that support Alexandria) in providing quality service at seven locations to 50 agencies and over 2000 customers. The.

Quito, Ecuador

Responsible for customer service on both the classified and unclassified networks to include management of these systems. Responsible for mission telecommunications circuits as well as multiple other agency circuits. Managed the Emergency Notificaton systems for both telephonic and radio methods. Managed the radio networks (HF and VHF); telephone pbx.

Tecgucigalpa

Full oversight and management of all of the following where I was the second in charge of all IT responsibilities/programs (servied as A/IMO): Responsible for customer service on both the classified and unclassified networks to include management of these systems. Responsible for mission telecommunications circuits as well as multiple other agency.

Nicosia, Cyprus

Responsible for customer service on both the classified and unclassified networks to include management of these systems. Responsible for mission telecommunications circuits as well as multiple other agency circuits. Managed the Emergency Notificaton systems for both telephonic and radio methods. Managed the radio networks (HF and VHF); telephone pbx.

La Paz, Bolivia

Responsible for customer service on both the classified and unclassified networks to include management of these systems. Responsible for mission telecommunications circuits as well as multiple other agency circuits. Managed the Emergency Notificaton systems for both telephonic and radio methods. Managed the radio networks (HF and VHF); telephone pbx.

Nairobi, Kenya

Responsible for customer service on both the classified and unclassified networks to include management of these systems. Responsible for mission telecommunications circuits as well as multiple other agency circuits. Managed the Emergency Notificaton systems for both telephonic and radio methods. Managed the radio networks (HF and VHF); telephone pbx.

Frankfurt Am Main Area, Germany

Responsible for customer service on both the classified and unclassified networks to include management of these systems. Responsible for mission telecommunications circuits as well as multiple other agency circuits. Managed the Emergency Notificaton systems for both telephonic and radio methods. Managed the radio networks (HF and VHF); telephone pbx.