Eric Lien Email & Phone Number

Build and design Solarwinds infrastructures.Build and design Secret Server PAM infrastructures.Deployed ESS 5.10 Software, configured Mcafee configurations and policies.Configuration of ACAS scans and patch management. Build custom environments per customer requirements.Configuration of MECM/SCCM application and packages for custom packages.Deployment of Bitlocker encryption.Perform STIGS of Windows 10, Windows Server 2012, 2016 and 2019. Build and Configure Windows Server 2016 and 2019 Environment in VMware Environment.

Build and design Solarwinds infrastructures.Build and design AppDynamics infrastructure, monitor applications utilizing machine agents.Manage and update Vmware Esxi to 7.0, maintained updates for host machines. Build and Configure Windows Server 2016 and 2019 Environment in VMware Environment.Management of group policy of Window Servers and Windows 10 Workstations. Build custom Windows 10 image and utilized Windows Deployment Service to deploy 130 Workstations.

Provide Support for the IT and Knowledge Based Services in Support of the F-35 Lightning II Joint Program Office (JPO) as Solarwinds Systems Administrator

Provided support for the U.S. Commodity Futures Trading Commission as Network Monitoring and Application Support Specialist. Subject Matter Expert on Solarwinds NPM, SAM, NCM and NTA.Monitor entire enterprise network infrastructure utilizing Orion Solarwinds Network Performance Monitor(NPM) and Server & Application Performance Monitor(SAM). Update and manage Solarwind’s alerting system. Document current environment Solarwinds alerts and disable any non-functional or non-important alerts. Manage cisco network configuration backups utilizing Solarwinds Network Configuration Manager(NCM). Monitor website performance utilizing Solarwinds Web Performance Monitor(WPM). Manage network infrastructure IP addresses utilizing Solarwinds IP Address Manager (IPAM).Lead, plan, design, and implemented migration of Solarwinds from Windows 2008 to Windows 2016 Server and upgrade Solarwinds modules to the latest version without down time.Create custom pages of network nodes with Solarwinds network mapping tools. Manage Windows systems and keep server up to date utilizing Solarwinds Patch Manager.

Reston

Configured, maintained, and troubleshoot Cisco routers, switches, and wireless access points.Configured Radius network policy for Cisco equipment and Talari authentication. Monitor entire network infrastructure utilizing Orion Solarwinds Network Performance Monitor(NPM) and Server & Application Performance Monitor(SAM); update and manage Solarwind’s alerting system.Lead, plan, design, and implemented an Orion Solarwinds monitoring system on all remote site circuits; provided documentation for Site Engineers to troubleshoot remote site circuit issues; the plan lead to remote sites having better performance and also keep track of which remote site circuit is active. Work closely with Procurement Team on inventory of network equipment; assisting Procurement Team on RMA defective Cisco equipment and Talari equipment. Worked closely with Site Moves and Changes(SMAC) team to stand up remote sites turn ups; provided technical support for Site Engineers to stand up network refresh of remote sites.Create and update current network and system operations documentations and distributed to local personnel for future reference. Create DHCP scopes for remote site and work in DNS to create DNS redirects of internal and external IPs.Manage remote site server and configure DRACs of remote site server to ensure out of band management

Reston

Provided technical support for NVR, Inc, servicing over 4,000 members. Troubleshoot, diagnosed, resolve hardware and software technical and securities issues andescalate issues to proper technologies groups.Utilized Active Directory to manage user’s accounts and distribution groups.Experience with Cisco VPN Client, Dell SonicWall, McAfee Endpoint Encryption, Proofpoint EmailEncryption, and CA Software Delivery and Ticketing System.

Alexandria, Virginia

Provided Technical support for the USPTO as a OCIO service desk(Federal Contractor).Troubleshoot LAN, WAN, and VPN issues.Utilizing Active Roles- Active Directory GUI- Modify User Accounts.Utilize remote computer control technologies via PCAnywhere, Lync, and ERAPORTAL.Application troubleshooting: Microsoft Office Suite, Symantec End Point, Webex, Lync, Adobe Reader, Printer(Local and Network) and U.S Patent and Trademark proprietary software.Modification of user RSA TOKEN or FOBExperienced with CMD command prompts.Experienced with Remedy 7.6 Ticketing System. Contribute to Knowledge Base Articles for solutions of Incidents. Rank #2 Rookie contribution for submitting 14 contributions to Knowledge Base Articles on the month of March 2015. Rank #1 rookie(March 2015) and #1 monthly tickets solve on March 2015 for resolving 358 tickets with the knowledge base articles.

Provided technical support for Strayer University students and faculty members.Solved IT help desk tickets problems by troubleshooting and testing Windows and Mac laptops and desktops. Experience with PeopleSoft Ticketing System; Average Ticket Count Daily: 15-30.Experience with Avaya call management system.