- Provide escalation support to help desk team on application and hardware issues.- Maintain and upgrade key infrastructure systems, including physical server hosts, firewalls, and switches- Configure and maintain infrastructure monitoring of all essential servers, switches, and firewalls- Perform upgrades and migrations of servers of multiple operating systems, including Windows Server, and a variety of Linux distributions- Support a software team in application development… Show more - Provide escalation support to help desk team on application and hardware issues.- Maintain and upgrade key infrastructure systems, including physical server hosts, firewalls, and switches- Configure and maintain infrastructure monitoring of all essential servers, switches, and firewalls- Perform upgrades and migrations of servers of multiple operating systems, including Windows Server, and a variety of Linux distributions- Support a software team in application development, including server build outs, network configuration, and operating system support. Show less

- Provided technical support for 200+ users, providing application and hardware support, managing user accounts, and maintaining security policies.- Maintained an environment of 75+ servers, across Hyper-V, ESXi, and cloud-based hosts in multiple locations. Successfully upgraded datacenter presence and migrated all critical applications and services to a fully redundant/fault tolerant environment. - Migrated multiple acquisitions into primary Office365 tenant, updated authentication… Show more - Provided technical support for 200+ users, providing application and hardware support, managing user accounts, and maintaining security policies.- Maintained an environment of 75+ servers, across Hyper-V, ESXi, and cloud-based hosts in multiple locations. Successfully upgraded datacenter presence and migrated all critical applications and services to a fully redundant/fault tolerant environment. - Migrated multiple acquisitions into primary Office365 tenant, updated authentication sources to Azure AD SSO, and transitioned workstations to Microsoft Intune/MDM- Worked as the primary technical contact in charge of acquiring SOC 2 Type II certification, including gathering required information, and making necessary adjustments to internal controls defined by the audit. Show less

- Assist clients with a range of requests, including new user creations, application errors, remote access issues, and server level problems.- Update client documentation regarding new hardware, software support, and network infrastructure.- Own tickets from start to finish, including client updates and escalating to internal teams as necessary. - Provide escalated support on priority issues, investigating outages and site degradations in further detail to bring resolution to… Show more - Assist clients with a range of requests, including new user creations, application errors, remote access issues, and server level problems.- Update client documentation regarding new hardware, software support, and network infrastructure.- Own tickets from start to finish, including client updates and escalating to internal teams as necessary. - Provide escalated support on priority issues, investigating outages and site degradations in further detail to bring resolution to issues that affect multiple users. Show less

- Assist clients with a range of requests, including new user creations, application errors, remote access issues, and server level problems.- Update client documentation regarding new hardware, software support, and network infrastructure.- Own tickets from start to finish, including client updates and escalating to internal teams as necessary.

- Helped to manage a team of 10 associates, including schedule making and payroll management.- Organized backstock area, enforced LP policies, and kept the store in align with ADA, OSHA, and state/federal regulations.- Lead inventory control procedures such as bi-yearly inventory audits, and shipment verifications.