Eric Waldman Email & Phone Number

Northborough, Ma

As a member of the Cyber Security Operations Team my primary responsibility is to manage the network devices for the Security Services Network (SSN) and ensure that system hardware, operating systems, software systems, and related procedures meet regulatory requirements and adhere to organizational standards and security requirements.I am also responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, operating systems, software and related infrastructure.

Newton, Ma

Assess IT infrastructure of companies in diverse industries (e.g., real estate, pharmaceutical, financial, manufacturing, computer software); create design specs and orchestrate small- and large-scale implementations of virtualized infrastructure. Respond to RFQs with accurate scope of work, costs and timelines. Recognized as SME with multiple systems including EMC, Cisco, Dell, and HP.• Install (and update) VMware products to optimize clients’ operational functioning through cloud computing and platform virtualization software and services. Meet at clients’ sites for extensive requirements gathering, becoming familiar with each client’s unique processes, which guides design and recommendations for virtual infrastructure enhancement• Supported Enterprise clients from various verticals including Financial Services (JPMC), Technology (EMC), Education (Yale) to design and implement enterprise architecture solutions in virtualization, shared storage, disaster recovery and other disciplines.• Key member of 3-person team on 4-year project for EMC (client), managing virtual desktop environment.  Worked closely with NOC, storage and network groups. Designed and deployed view environment and triaged critical infrastructure issues. Simplified and enhanced timely delivery of IT support through virtualized process, which also generated cost savings for client.Collaborated with help desk in architecting and implementing virtual desktop solutions. Created run books, enabling personnel to expediently identify and resolve routine network and system maintenance and operational issues. Developed multiple PowerShell and WMI scripts that worked with view and desktop services. Stimulated consistency in task performance and reduced chance of errors.Using C#, developed automated software application with GUI program interface to accurately collect data weekly from multiple sources and schedule automated delivery of reports to management, saving multiple labor hours each week.

Hopkinton, Ma

• Managed group of up to 6 software engineers developing diagnostics and enhancing communications between Symmetrix controllers and external PCs. Coordinated multiple development project schedules and consistently delivered software releases on time. Supported development and maintenance throughout product lifecycle; extended features and capabilities, performed debugging, introduced improvements, and performed support and maintenance of software products. Ensured new solutions integrated seamlessly with existing technologies.• Identified need for enhanced communication among cross-functional teams to facilitate efficient goal achievement with all teams aware of product requirements. Spearheaded creation of committee with each functional team represented that met regularly to discuss and coordinate application development, facilitating integration of all components in final product that supported efficiencies and productivity for end users.• Proactively recommended changes to avoid potential systems issues. Championed development of modular components that integrate seamlessly with full application. Promoted best practices, requiring developers to adhere to basic practice of software engineering: deliver to source code at end of each workday. • Key contributor for multiple patent submissions, e.g., remote access to Symmetrix storage system and self-syncing code using shared memory and enabling Ethernet communication with link cpu.