Eric Walker Email & Phone Number

Centreville, Virginia

Centreville, Virginia

Fresno, California, United States

Fresno, California, United States

Reston, Virginia

Herndon, Va

Herndon, Va

• Perform administrative duties in support of one or more of the following: Supply Chain Platform, • Support Exostar training and development for internal and external customers for all applications• Support and execute Operations Standing Operating Procedures (SOP) and associated processes to include documentation with respect to configuration and issue resolution (root cause analysis (RCA), corrective actions)• Support Exostar Application reporting activities • Support… Show more • Perform administrative duties in support of one or more of the following: Supply Chain Platform, • Support Exostar training and development for internal and external customers for all applications• Support and execute Operations Standing Operating Procedures (SOP) and associated processes to include documentation with respect to configuration and issue resolution (root cause analysis (RCA), corrective actions)• Support Exostar Application reporting activities • Support customer test activities as prescribed• Support customer implementation for applications• Follow procedures and processes to maintain the accuracy and timeliness of the administrator functions• Must consistently meet performance targets, goals and deadlines• Maintain Product FAQs• Cross-train other members of the teamTier 2 Technical Support:• Troubleshoot applications and take corrective action• Provide queue management for cases• Document and track issues; assist in identifying root causes and corrective action resolutions• Provide excellent customer service per SLA (cycle times)• Respond to all customers, partners and vendors in a timely fashion with the utmost concern, respect and empathy• Document and Maintain Troubleshooting Procedures Show less

• Responsible for registering patients and verifying pertinent insurance• information Collect patient co-pays and payments for various medical procedures• Answering patient phone calls

Sterling, Va

• Supervising Patient Service Representatives;• Working as a Patient Service Representative;• Submitting monthly staffing schedule for all Front Office personnel;• Managing and reviewing all Front Office reports;• Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames;• Implementing the established procedures and policies of Patient First.

Ashburn, Va

• Responsible for checking in and checking out patients • Collect patient co-pays and payments for various medical procedures • Answering phones, Scheduling appointments and Verifying Patient Insurances

Herndon, Va

• Responsible for handling a high volume of incoming customer contacts (calls, emails and cases) for product / solution support, registration issues, or general inquiries. This is a customer focused, service support position with responsibilities for meeting or exceeding performance and quality targets. • Receive and respond to customer email communications. • Initiate, monitor, and escalate customer problem cases for issues not resolved during initial customer… Show more • Responsible for handling a high volume of incoming customer contacts (calls, emails and cases) for product / solution support, registration issues, or general inquiries. This is a customer focused, service support position with responsibilities for meeting or exceeding performance and quality targets. • Receive and respond to customer email communications. • Initiate, monitor, and escalate customer problem cases for issues not resolved during initial customer contact • Follow up on customer issues/concerns as assigned by Senior Customer Service Admin, Team Lead or Supervisor Show less

Tysons Corner, Va

• Provided direct service delivery in a DMV Customer Service Center performing all customer services including driver, dealer, motor carrier, vehicle registration and titling, tax collection and other DMV services. • Performed customer service transactions, administered vision, knowledge and road tests for driver licensing, and issued DMV credentials (Drivers Licenses, Identification Cards) • Demonstrated interest in customers by carefully listening to their concerns… Show more • Provided direct service delivery in a DMV Customer Service Center performing all customer services including driver, dealer, motor carrier, vehicle registration and titling, tax collection and other DMV services. • Performed customer service transactions, administered vision, knowledge and road tests for driver licensing, and issued DMV credentials (Drivers Licenses, Identification Cards) • Demonstrated interest in customers by carefully listening to their concerns and resolving their problems • Effectively handled irate customers and complaints in a friendly and patient manner • Served as assistant to managers in daily operations Show less