Eric Wallace, C.E.T. Email & Phone Number

Toronto, Ontario, Canada

I plan, create, and maintain Fiix content across a variety of channels and formats, including web pages, emails campaigns, in-product messaging, community posts, how-to guides, video scripts, and blog articles. My content ranges over all stages of the customer lifecycle journey, from the outside/top/middle/bottom of funnel to customer enablement and retention. This requires a lot of flexibility in tone, style, and complexity, which is always a fun challenge for me! More recently, I've begun to develop skills in generative AI, SEO, marketing ops, and GTM strategy.Needless to say, my role involves a lot of cross-functional collaboration with design, web development, demand generation, and sales teams (which I love). It also leverages my five years of industry experience as a Certified Engineering Technologist (C.E.T.), which is always an asset as I seek to distill complex technical topics for our audience. I continue to grow as a writer and content creator while maintaining C.E.T. certification and investing in technical expertise.

Cambridge, Ontario, Canada

Having formerly worked for RA as a co-op student, I then worked for several years as a hardware development engineer at the medium voltage business HQ.- Electrical testing & qualification (impulse, corona, induce, resistance, RF/EMF, etc.)- Electronics testing & qualification (circuit analysis, digital logic verification, PCB modification, etc.)- Mechanical testing & qualification (stress/strain, thermal, altitude, wind tunnel)- Data collection & analysis (datalogging software, Excel/VBA macros, Python)- Documentation (engineering reports, work instructions, etc.)- Supervising co-op students- Coordinating test plans and timelines- Maintaining lab safety standards and equipment calibration

Cambridge, Ontario

Co-op student in Test Engineering at Rockwell Automation's MV Research & Development HQ, testing all manner of medium voltage motor control equipment (2.4V - 15kV). We simulated everything from lightning strikes in a Faraday cage to 5000m a.s.l. altitudes in a vacuum chamber.

Guelph, On

Custom computing solutions; computer repair, assembly, and networking; inventory management; and technical writing.Some highlights:- designed and prototyped a semi-automated inventory processing system, as per client specifications;- comissioned $18,000 advertising deal for client;- acquired new hardware inventory, resold old stock, and facilitated donations to local community non-profits; and - produced numerous technical documents such as software documentation, product manuals and internal memorandums

Bachelor Of Arts (B.A.), Honours Literature

Activities and Societies: Pure Math, Applied Math, Combinatorics & Optimization Club [3 years]

Advanced Diploma, Energy Systems Engineering Technology, High Distinction

Activities and Societies: Team Captain, Intramural Soccer