Recognized Lab and Field experience, including the managing of installations, troubleshooting, IT, and documentation for networks, applications, hardware, and software relevant to Middleware, Automation.Managed IT calls for client IT and networking teams.Provide clients and business units with IT information including network and dataflow diagrams.Responsible for identifying opportunities for automation within software and hardware processes.Provided training and mentoring of… Show more Recognized Lab and Field experience, including the managing of installations, troubleshooting, IT, and documentation for networks, applications, hardware, and software relevant to Middleware, Automation.Managed IT calls for client IT and networking teams.Provide clients and business units with IT information including network and dataflow diagrams.Responsible for identifying opportunities for automation within software and hardware processes.Provided training and mentoring of frontline support and business units by developing standardized operating procedures related to Middleware, Automation, and IT.Maintained customer satisfaction by troubleshooting areas of an installation that needed improvement and implemented preventative and corrective action plans to meet those needs. Show less

Promoted from frontline Sr. Technical Application Specialist to second-level Automation Informatics Specialist, supporting Siemens Middleware and Automation Solutions.Responsible for implementing and managing computer hardware and software installations associated with Informatics and Automation.Provided training and mentoring of frontline support by developing standardized operating procedures related to Informatics and Automation.Maintained customer satisfaction by troubleshooting… Show more Promoted from frontline Sr. Technical Application Specialist to second-level Automation Informatics Specialist, supporting Siemens Middleware and Automation Solutions.Responsible for implementing and managing computer hardware and software installations associated with Informatics and Automation.Provided training and mentoring of frontline support by developing standardized operating procedures related to Informatics and Automation.Maintained customer satisfaction by troubleshooting areas of an installation that needed improvement and implemented preventative and corrective action plans to meet those needs. Show less

Technical application speciaistEnsured customer satisfaction by implementing, problem solving and training customers on Siemens Healthcare Diagnostics products.

Ensured customer satisfaction by implementing, problem solving and training customers on Bayer Healthcare Diagnostics products.

Provided information for diagnosis, treatment, and prevention of disease by conducting medical laboratory tests, procedures, and analyses.