Lead 19+ staff members across 19 properties in multiple provinces (East coast to Northern Ontario)Manage the overall operations of a Fast-paced Storage portfolio.Recruit, train and develop a knowledgeable, courteous, customer focused Sales driven team,. Create long-term plans to hit and surpass strategic targets to drive sales, profitability while managing expenses. create a workflow schedule that reduces downtime and develops initiative and ownership in the field positions. Grow the business by being active in the community both business and residential to ensure we can deliver on their business storage needs and support their initiatives. Champion, track, train, coach and motivate staff to achieve KPI’s through the 3 c’s and 5P execution. Develop a strong independent management team to run each of the 5 breakout regions in our overall region.Selected Contributions:• Developed workflows for PM and ROMS to guide their days• Regularly top performing Region in KPI’s, (PP, AP,AR,CONV, )• assisted in special projects (AR in Texas, Command and control meetings, development of reporting tools)• Largest region by doors and distance in the company• Assisted in the training of new ROMS

Develop a knowledgeable, courteous, customer focused staff. Develop a long-term plan to hit and surpass strategic targets to drive sales and profitability. Create a Schedule that fits the team and business for effective floor coverage during busy times and reduce waste time. Grow the business by being active in the community and /interaction with business clients to ensure we can deliver on their business electronic needs. Champion, track, train, coach and motivate staff to achieve KPI”s in service sales and warranty sales. Review P&L statements and reduce operating costs. Manage supply and fixture ordering process.Selected Contributions:• Trained multiple supervisors that promoted into assistant and store manager roles• Regularly top performing store in KPI’s for profit and warranty sales• Mento to multiple managers across the city, Halifax and Kingston• Highest profit margin percentage in company at multiple locationsDuties including but not limited to. Sales training, coaching, sales system development, mentoring, merchandising, product knowledge, revenue development, kpi reporting and planing, hiring, terminations, payroll.

Create a friendly honest environment for customers to bring their vehicles and feel safe knowing their best interest are being considered and Give direction and assign tasks to Multiple Automotive Technicians co-op students and service writers, Serve long term customer from around the Ottawa area and grow the existing customer base, Cost control, budget planning and management, Scheduling, conflict resolution, customer complaint resolution and retention, Inventory control and purchasing, product sourcing and returns, vendor account management, property upkeep, shop safetySelected Contributions:• Top salesman (commision/salary)• Highest sales shop• Best product sourcing shop resulting in higher margins over last year and customer savings at the same time.

Promoted to manager position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. Manage day to day operations to ensure friendly and efficient transactions and an efficiently run business. Duties included in my positions are but not limited to: Departmental P&L, budget planning, sales, inventory, purchasing, customer satisfaction, and all aspects of operations, Selected Contributions:• Won multiple salesmanship and customer service excellence awards• Recognized by staples for my contributions in the training of new managers• Was an integral part in the success of the Carleton place location achieving the top spot in the district of 16 stores and top 10 in the company of over 300 stores for customers being extremely satisfied with service provided at 84%• Served on special teams charged with setting up and renovating new and existing stores. Trained associates in store layouts and strategic planning to ensure the work was panned properly and renovations were completed in a timely manner• Organized special staff events as well as the district the district wide golf tournaments where the proceeds raised we donated to CHEO

Promoted to manager position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. Manage day to day operations to ensure friendly and efficient transactions and an efficiently run business. Duties included in my positions are but not limited to: Departmental P&L, budget planning, sales, inventory, purchasing, customer satisfaction, and all aspects of operations, elected Contributions:• Won multiple salesmanship and customer service excellence awards• Recognized by staples for my contributions in the training of new managers• Was an integral part in the success of the Carleton place location achieving the top spot in the district of 16 stores and top 10 in the company of over 300 stores for customers being extremely satisfied with service provided at 84%• Served on special teams charged with setting up and renovating new and existing stores. Trained associates in store layouts and strategic planning to ensure the work was panned properly and renovations were completed in a timely manner• Organized special staff events as well as the district the district wide golf tournaments where the proceeds raised we donated to CHEO

Promoted to manager position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. Manage day to day operations to ensure friendly and efficient transactions and an efficiently run business. Duties included in my positions are but not limited to: Departmental P&L, budget planning, sales, inventory, purchasing, customer satisfaction, and all aspects of operations, elected Contributions:• Won multiple salesmanship and customer service excellence awards• Recognized by staples for my contributions in the training of new managers• Was an integral part in the success of the Carleton place location achieving the top spot in the district of 16 stores and top 10 in the company of over 300 stores for customers being extremely satisfied with service provided at 84%• Served on special teams charged with setting up and renovating new and existing stores. Trained associates in store layouts and strategic planning to ensure the work was panned properly and renovations were completed in a timely manner• Organized special staff events as well as the district the district wide golf tournaments where the proceeds raised we donated to CHEO

Promoted to manager position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance. Manage day to day operations to ensure friendly and efficient transactions and an efficiently run business. Duties included in my positions are but not limited to: Departmental P&L, budget planning, sales, inventory, purchasing, customer satisfaction, and all aspects of operations, elected Contributions:• Won multiple salesmanship and customer service excellence awards• Recognized by staples for my contributions in the training of new managers• Was an integral part in the success of the Carleton place location achieving the top spot in the district of 16 stores and top 10 in the company of over 300 stores for customers being extremely satisfied with service provided at 84%• Served on special teams charged with setting up and renovating new and existing stores. Trained associates in store layouts and strategic planning to ensure the work was panned properly and renovations were completed in a timely manner• Organized special staff events as well as the district the district wide golf tournaments where the proceeds raised we donated to CHEO

Previous Positions: Team Lead, Cashier, Cook, MaintenanceAdvanced to increasingly responsible positions, culminating in management role with oversight for a fast food giant’s corporate restaurant. Directed 18 employees at any one time and was directly responsible for building maintenance and schedules, team involvement with inventory, training, cash control, merchandising and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines while providing exceptional customer service.Selected Contributions:• Was selected for a review panel on associate treatment and benefits as well as advanced training procedures and technical knowledge.• Was given multiple service recognition awards for exceptional service and above standard performance.