Eric Williamson Email & Phone Number

Athens, Al, Us

Huntsville, Alabama

➤ Developed ideas and provided input on proposed technology enhancements or branch system requests as well as oversaw rollout or phasing of all new technology and system changes to all branch employees.➤ Identified appropriate branch resources to participate in system requirements definition as needed while applying expertise with Express, OMS, Contract Manager, and web applications.➤ Targeted companies with up to $60M in gross sales within defined region and executed the CHR sales process for the entire customer lifecycle from prospecting leads to presenting and closing deals to implementation.

Huntsville, Alabama

➤ Leading a team of 17 associates while ensuring and promoting maximum company profitability through monitoring budges, managing P&L, and analyzing established KPIs.➤ Managing and coaching direct reports, providing ongoing performance feedback as well as conducting regular employee reviews to ensure company expectations and personal goals are met or exceeded.➤ Recruiting, screening, and interviewing potential candidates for branch positions as well as onboarding and training all new employees to meet company established new hire criteria.➤ Meeting customer needs and expectations through collaborating and actively communicating with partners on capacity, product, or supply teams regarding customer needs, issues, or solutions.➤ Partnering with operations to ensure optimal execution through the use of SOP, best-in-class business processes, and mutually agreed upon customer KPIs.➤ Collaborating with sales team to onboard customer accounts, identify opportunities to leverage automation, define expectations and timelines, and set plans for execution.➤ Managing pricing strategies through a clear understanding of customer buying habits, negotiated payment terms, and process while ensuring timely invoicing through monthly reviews.➤ Building trusting, long-term relationships by ensuring quality execution against expectations and collaborating with internal partners to identify and resolve issues in a timely manner.

Huntsville, Alabama

➤ Sold creative service solutions to drive growth through relationship building, problem solving, and providing exceptional customer service.➤ Grew and retained accounts for a defined customer portfolio, identified new opportunities for existing customers, and generated demand for provided services.➤ Reviewed financial, volume, and service performance reports and made adjustments in pricing or processes to that create efficiencies and drive continuous improvement.➤ Achieved desired outcomes for customers while creating, reviewing, and managing annual account/portfolio budgets and plans.➤ Promoted opportunities to apply technology solutions that delivered automation and other efficiencies within customer supply chains such as those supporting load building.➤ Served as the primary point of contact for customers within the portfolio or service line, delivered a positive customer experience through proactive communication and timely responses to requests or issues.➤ Ensured that all customer commitments are met by holding internal teams accountable to expectations including overseeing that tracking and tracing functions are being met by carrier teams.➤ Provided fast, competitive pricing to secure opportunities with customers by researching and adjusting pricing daily as well as collaborating on customer-facing operational activities including building loads, updating status, and setting appointments.➤ Conducted regular business reviews, leveraged internal analytics and market intelligence to gain customer insights, and presented strategic solutions to customers through understanding and analyzing trends in data.➤ Acted as a key customer advocate by internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources.