Eric Williamson Email & Phone Number

Columbus, Ohio, United States

• Manage Bridge Learning Management System enrollment and administrative needs along with creating training course materials on Bridge including new hire classes, quizzes, and exams. • Lead new hire and up-training administrative responsibilities, such as building new hire training calendars, creating program accounts, and assisting with workflow questions. • Utilize critical thinking, data, and feedback to identify areas of training program and SOP improvement and efficiency… Show more • Manage Bridge Learning Management System enrollment and administrative needs along with creating training course materials on Bridge including new hire classes, quizzes, and exams. • Lead new hire and up-training administrative responsibilities, such as building new hire training calendars, creating program accounts, and assisting with workflow questions. • Utilize critical thinking, data, and feedback to identify areas of training program and SOP improvement and efficiency gains.• Gather data from hundreds of slack threads to provide analysis for training efficiencies to decrease workflow questions.• Creatively audit and update 50-75 confluence pages within the HBX training space to ensure users can navigate efficiently while partnering with the Knowledge Management Team. Show less

Columbus, Ohio Metropolitan Area

• Trained and coached new team members by conducting 5 shadowing sessions for 7 hiring classes.• Assisted other business units by answering 50-100 questions accurately while managing 5-10 Slack rooms, providing resources, and giving feedback. • Provided outbound support for patient’s prior authorizations by making 40-50 calls a day to providers, pharmacies, and insurance companies.

Columbus, Ohio Area

• Assisted 60+ customers in-person, online, and on the phone by securing appointments.• Maintained customer rapport by explaining findings and potential solutions. • Prepared work orders by describing the problems found and repairs conducted.

Columbus, Ohio Area

• Conducted online research and maintained a database of donors.• Persuaded local businesses to donate items for Signature Chef event.• Organized and implemented social media posts.

Bachelor Of Arts (B.A.), Communications, 3.6

Education record