• Responsible for the daily operations, development and implementation strategies for the Security Ambassador program in the City of West Hollywood.• Manage and lead a team of 100+ Ambassadors, including overseeing hiring, training, team development and recruitment strategies• Responsible for managing multi-million-dollar program, while ensuring efficient allocation of resources in order to meet city contractual obligations. • Analyzes internal processes and program data to identify trends and develop strategic plans for optimized productivity and business growth expansion• Responsible for developing and implementing policies and procedures that ensure compliance with all applicable laws and regulations.• Lead and motivate a diverse team of public safety professionals, fostering a culture of collaboration, professionalism, and continuous improvement.• Responsible for building and maintaining strong relationships with West Hollywood Sheriff’s Department, Fire and Emergency Services, Code Enforcement, community groups, members and residents• Responsible for leading collaborative efforts with city and county social services providers • Responsible for developing and delivering data driven trend analysis reports to the West Hollywood City Council, Public Safety Commission and other city stakeholders

• Oversee the daily operations of the Clean, Safety, Hospitality, and Outreach Programs in the Downtown Santa Monica Business Improvement District.• Leads and manages a team of over 100+ employees in their respective district assignments and deployments. • Ensures execution of contractual service agreements and amendments in excess of $6.5 million annually• Oversees hiring, training and recruitment programs in order to maintain staffing levels to meet evolving client needs• Analyzes internal processes and program data to develop strategic plans for optimized productivity and business growth expansion.• Develops, implements, and maintains budgetary and resource allocation plans, and manages P&L.• Responsible for implementing employee engagement strategies and leading a positive company culture, while executing company standards for excellence and quality. • Maintains positive and collaborative relationships with district stakeholders, Santa Monica Police Department, local service providers, and City Council representatives.

• Managed all aspects of venue operations, revenue centers, and P & L.• Responsibilities included sales reporting and CRM data analysis, entertainment programming, marketing and brand management, employee hiring and training. • Created venue operating procedures, oversaw facilities management, security and guest relations.• Lead the successful post-COVID venue reopening and brand, which resulted in highest grossing 12-month period in company history • Lead talent booking, contract negotiations, and show settlements for concerts, private and special events. • Coordinated all aspects of event production, including logistics, staffing and technical production. • Optimized and streamlined current online concert/event ticketing and reservation management platform to maximize customer experience.• Collaborated with ownership to execute and deliver operational and marketing direction, implement new business growth strategies, and consistently elevate the venue brand.

• Provided consultative support to over 23 Starbucks Licensed Stores in the Central Los Angeles area with system sales exceeding $15 million • Analyzed financial data to address trends within district and licensed stores • Developed partnerships with executive licensee leaders within top market chains, college, and universities, to deliver the Starbuck's customer service experience and operational standards in all stores. • Drove and influenced performance by providing Licensee Store Managers timely coaching feedback and critical support which reinforced capabilities and business acumen • Created implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results. • Managed new retail store openings overseeing hiring and training processes, inventory management and organization protocols, facilities management, and health/ safety certifications. • Built and maintained relationships with license store teams that yielded elevated level of engagement and support for seasonal brand initiatives. • Starbucks Coffee Master 2013-2016• Starbucks District Manager of the Quarter 2015 • Numerous Quarterly/Yearly Sales and Profit Achievement Awards, 2013-2016

• Consistently drove territory growth and profitability by applying innovative sales tactics and building strong business relationships with over 75 clients in the Southwest territory.• Maintained high level of service to each account by consistently improving relations and resolving issues such as credits, claims and other account issues to resolution.• Surpassed sales quotas by quarter as defined by National Sales Director and produced accurate and reliable quarterly forecasts.• Negotiated retail contracts by applying financial data and a confident, results-oriented attitude in challenging business interactions.• Supported seasonal marketing and sales campaigns by providing accounts in person support via tech trunk shows and spiffs • Demonstrated successful application of sales processes, procedures and policies