Erica Collins Email and Phone Number

Lead and empower a dynamic team of product managers, establishing and implementing strategic product management standards that drive project success. Innovate and maintain robust templates for Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and API specifications, streamlining documentation processes and ensuring alignment with business goals. Provide expert mentoring, training, and strategic guidance to elevate the performance of the product management team, fostering a culture of continuous improvement and excellence.● Collaborate closely with stakeholders to gather requirements, leveraging insights to work with the architecture team in devising technical approaches for product enhancements.● Directed a team of product managers in spearheading a multi-million-dollar project aimed at enhancing an energy efficiency program workflow management system. This initiative supports New York's ambitious goal of achieving 185 TBtu end-use savings by 2025, equivalent to fueling and powering over 1.8 million homes.● Implemented and administered a rigorous monitoring system for the product manager team’s progress, confirming the clarity of objectives, timely completion of tasks, and compliance with overall project goals.

Led the development and execution of project plans in compliance with defined scope and available resources. Organized and directed daily scrum meetings, facilitated sprint planning sessions, and conducted sprint demos for seamless Agile workflow and effective team collaboration. Optimized project outcomes and deliverables by providing regular project status updates to clients.● Enabled successful execution of releases; consistently delivering enhancements to existing software products under budget and ahead of schedule through strategic team leadership and project management expertise.● Streamlined project workflow by organizing and allocating resources; assigned tasks in Azure DevOps.● Evaluated and optimized team performance by 15% by tracking burn-down charts and clarifying objectives.● Generated and secured new growth opportunities by strengthening relationships with clients and stakeholders.

Created and maintained accurate documentation, while gathering system requirements from cross-functional client teams. Coordinated Joint Application Development (JAD) sessions for effective collaboration. Uncovered and mitigated potential risks, as well as developed approaches for software enhancements in cooperation with development and quality assurance teams. Created detailed business and functional requirement documents for use by clients, developers, and quality assurance teams throughout the development, QA, and UAT cycles.● Boosted user experience by designing new features and applying changes to the user interface via mockups.● Ensured comprehensive coverage of new functionalities and business use cases by analyzing test scenarios.● Partnered with the quality assurance team to triage client support tickets and validate system functionality.● Authored user guides detailing new features, software configuration options, and impacts of configuration changes.● Trained 100+ internal staff members/clients on software applications, ensuring proficient usage and understanding.● Supported implementation projects from kick-off through post-launch, facilitating successful project delivery.● Drove efforts for existing database conversions in collaboration with data engineers; maximized data integrity.