•Check to ensure that appropriate changes were made to resolve customers' problems.•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.•Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.•Refer unresolved customer grievances to designated departments for further investigation.•Determine charges for services requested, collect deposits or payments, or arrange for billing.•Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.•Solicit sales of new or additional services or products.•Order tests that could determine the causes of product malfunctions.

Responsible for coordinating with all departments of the company to assure that all documents are kept in the correct departments archive file. Sorted, separated and scanned documents using various automatic and manual scanning devices to create electronic files (PDF, TXT, XML, etc.) for dissemination via email or CD/DVD as a finished product. Perform regular audits on department documents to ensure that all documents meet the standard company format, before being submitted to headquarters. Utilized Microsoft Outlook to administered directives and policy changes from upper management to all departments leads and supervisors. Effectively maintained Share Drive Database for the progress and review of incoming and outgoing documents. Maintained a secure storage facility to ensure that the confidentiality and physical integrity of all documents are not compromised.