Erica C. Email & Phone Number

Port Orange, Fl, Us

Daytona Beach, Florida, United States

-Managed daily store operations and visual merchandising to enhance the customer experience and drive sales.-Led, trained, and motivated a team of associates to deliver exceptional customer service, resulting in improved customer satisfaction and repeat business.-Monitored and analyzed sales performance metrics, adjusting strategies and operations as needed to optimize store performance and meet business goals.-Maintained high standards of store cleanliness and organization, ensuring a welcoming environment for customers and compliance with health and safety regulations.-Collaborated with the store manager to develop and execute business plans, including inventory management and staffing solutions, to support store growth and operational efficiency.-Handled customer inquiries and resolved complaints effectively, maintaining a positive store atmosphere and fostering long-term customer relationships.-Oversaw the onboarding and training of new employees, ensuring they were well-versed in store procedures, product knowledge, and customer service expectations.-Led initiatives to improve store aesthetics and merchandising strategies, ensuring a visually appealing and engaging shopping environment.-Managed and resolved complex customer service issues, using problem-solving skills to maintain a high level of customer satisfaction and loyalty.

Daytona Beach, Florida, United States

-Entered project details from the sales team into databases, ensuring accurate communication to printers, designers, and production teams.-Acted as the middleman between the sales and production teams, facilitating clear communication, resolving discrepancies, and ensuring smooth project execution.-Utilized project management software and CRM systems to track project progress, manage client information, and coordinate tasks across multiple teams.-Streamlined data entry processes, reducing errors and improving efficiency by implementing best practices and optimizing workflows.-Worked closely with designers, printers, and other production staff to ensure alignment on project requirements, timelines, and quality standards.-Addressed and resolved issues between sales and production teams, often finding solutions to logistical challenges that ensured project success.-Met with customers upon project completion to ensure satisfaction, gather feedback, and make adjustments for future projects. -Attended company meetings to stay informed about organizational goals, updates, and new processes, contributing to informed decision-making and strategic alignment.-Consistently met project deadlines and contributed to a reduction in project turnaround time by improving internal communication and workflow efficiency.

Daytona Beach, Florida, United States

-Founded the World's Largest Interactive PhotographyStudio.-Managed all day-to-day operations including legal andadministrative aspects related to forming the business.-Hired and contracted over 50 photographers, models, andsocial media influencers.-Created and maintained a social media presence on all majorplatforms reaching over 100,000 people monthly.-Formed business relationships that led to sponsored eventsand partnered advertising.-Coordinated with an accountant to keep all financials up todate.-Represented the business to all clients and public media.-Sourced supplies to design and build over 150 interactivethree-dimensional sets for photography use.-Organized and marketed a variety of themed events tomaximize brand awareness.-Built and maintained a client-facing e-commerce website.

Daytona Beach, Florida

-Presented store analytics to upper management duringquarterly reviews.-Fostered relationships with repeat customers to increasebrand loyalty.-Managed recruiting, training, and performance reviews forover 60 employees total and ~15 monthly.-Created schedules and processed payroll for all employees.-Maintained and monitored store inventory levels and sales.-Maximized daily sales by adjusting store layout.-Provided one-on-one consultations with clients to determineand suggest purchase options.-Established realistic deadlines to accomplish time-sensitivegoals.

Port Orange, Fl

Daytona Beach, Florida Area

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Senior

Associate'S Degree, Business Administration And Management, General, Junior

Dual Enrollment Student

Education record