Erica Rose
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Erica Rose Email & Phone Number

Chief Customer Officer at TalentMapper
Location: Brighton, England, United Kingdom 15 work roles 4 schools
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Current company
Role
Chief Customer Officer
Location
Brighton, England, United Kingdom
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Erica Rose is listed as Chief Customer Officer at TalentMapper, a with 20 employees, based in Brighton, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Erica Rose.

Erica Rose previously worked as Director of Consulting and Education at Talentmapper and Managing Director at Unleashed International. Erica Rose holds Cpd, Advancing Menopause Policy In The Workplace from Institute Of Government And Public Policy (Igpp).

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Profile bio

About Erica Rose

Most of us know that promoting and delivering equality, diversity and inclusion in the workplace is an essential aspect of good people management and for me, an effective EDIB strategy goes way beyond legal compliance. I am passionate about driving the EDIB agenda to add value to organisations and business outcomes by creating productive working environments and cultures where every individual can feel safe, a sense of belonging and is empowered to achieve their full potential. So, who am I? Described by colleagues as energetic, ethical, solutions focussed and an inspirational trailblazer (amongst other things!), I am a global business leader with 30 years’ experience in the Quality sector and over 5 years’ in Health and Safety and People Security within the global toiletries and cosmetics industry. As you will read below, I have forged a career with The Body Shop (TBS) and progressed from a Quality Control Inspector to Global Director of Quality and Health and Safety. Latterly, I leveraged my passion for EDI to launch and co-Chair TBS Together, The Body Shop’s LGBTQ+ Network, which spring boarded the creation of TBS’s Mental Health Network, Gender Equity Network, Ethnicity Network and Disability Network, as well as similar networks in TBS sister companies. I am also a considered and pragmatic change manager with a proven record of implementing business transformation programmes whilst maintaining employee and stakeholder engagement, as evidenced during various changes of parent company and business collaborations at The Body Shop. I possess a continuous improvement mindset and seize opportunities for growth and helping others.Thank you for reading my profile so far, and I invite you to find out more below.Erica

Current workplace

Erica Rose's current company

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TalentMapper
Talentmapper
Chief Customer Officer
Brighton, GB
Employees
20
AeroLeads page
15 roles

Erica Rose work experience

A career timeline built from the work history available for this profile.

Director Of Consulting And Education

Brighton, Gb

Managing Director

Current

London, England, United Kingdom

Making business goals possible, through our expert People Development, Education and Consultancy services.Responsibilities: -• Provide Operational leadership of the Unleashed business.• Develop strategies for the growth of the organisation.• Manage and support the Unleashed associate pool.• Actively engage with our prospective and current customers to diagnose and support their Diversity and Inclusion needs, recommending Unleashed services and products, where appropriate.• Management of the Sales pipeline (Monday.com), ensuring continuity of the business. • Support the implementation of the channels strategy and marketing plan.• Actively represent and promote the business.• Prepare monthly and quarterly management reports. • Review our operations to ensure that these meet required standards and recommend changes where necessary.• Onboard and support new and existing customers.• Create Proposals, Statement of Works and quotes for new and prospective customers.

Feb 2024 - Present

Associate Equality, Diversity, Inclusion Consultant

London, England, United Kingdom

“Unleashing people’s potential and unlocking the talent that will make your business goals possible”Unleashed helps clients make a reality of inclusive talent management within their business. Enabling your business to work in an innovative and agile way, improving productivity and creating a positive culture where everyone is happier and finds a sense of belonging and satisfaction at workWorking with clients in the UK and globally across all sectors, helping to identify areas of improvement and required focus using quantitative and qualitative data to ensure equality, diversity, inclusion and belonging is embedded into business culture through impactful action.

Jul 2023 - Feb 2024

Public Speaker

Current

United Kingdom

The Social Enterprise, OUTspoken Speakers Bureau is UK’s first platform exclusively set up for LGBTQ+ women and those who are non-binary and has one of the most in-depth range of motivational speakers, business speakers, corporate speakers, celebrities, adventure and sports speakers, anchors, hosts, storytellers, brand experts, industry experts and DEI corporate trainers. I have joined an extraordinary group of corporate speakers and trainers, who are available for client and employee engagements, conferences, summits, panel discussions, hosting awards ceremonies, moderating panels, as well as endorsements, public appearances, consulting and media training.Speaks authentically about: - • Coming out as a parent with bravery & courage • Imposter Syndrome - as a lesbian & social/education impact • LGBTQ+ Employee network/resource groups• Global leadership • Navigating Menopause as a married lesbian

Nov 2023 - Present

Lgbtq+ Employee Network (Erg) Co-Chair & D&I Council Member

Littlehampton, England, United Kingdom

I performed this role in parallel with Quality, Environmental, Health and Safety Director role below and was the one constant chair of network from its inception. Initially I was a member of the small group that organised and energised the creation of TBS Together, the company’s first LGBTQ+ network; then in 2020, initiated its evolution from UK-only to global, using Microsoft Teams to enable transition during the pandemic.I led, enabled and supported team of committee members, defined LGBTQ+ network strategy and objectives in parallel to wider Brand Diversity, Inclusion and Belonging strategy and was internal and external spokesperson and ambassador for the LGBTQ+ community at The Body Shop. I was a member of TBS D&I Council, chaired TBS Together committee and network meetings, liaised with the Executive sponsor and reported data and progress information to the Executive Leadership Team annually.As a key influencer on campaigns relating to LGBTQ+ customers and business channels at The Body Shop, I: • Drove initiatives that improved TBS’ ranking in the Stonewall Workplace Equality Index from 426 in 2018 to 176 in 2022.• Initiated, led and organised TBS’ first participation in Brighton Pride Parade in 2019, and was sole TBS UK Pride activation spokesperson in 2021 & 2022, giving 10 interviews across national and local radio stations. • Was the main presenter of the TBS Together Launch/IDAHOBIT Facebook Live Panel discussion in 2018.• Partnered with MindOut, the LGBTQ+ mental health service provider, from 2018 to 2023, as TBS Ambassador.• Instigated and advised on the set up of TBS Mental Health Network, Gender Equity Network, Ethnicity Network and Disability Networks, and advised on the set up of the LGBTQ+ Network at sister company, Avon. • Participated in the global, internal, live online Menopause Panel to highlight the launch of TBS Menopause Policy, 2021.

Sep 2017 - May 2023

International Qehs Director

Littlehampton

This was a senior management role reporting to the COO on the Executive Committee, where I led two teams across Quality and Health & Safety. With responsibility for the quality of all products sold globally through three channels (stores, e-commerce and direct selling), I created the global vision, devised strategy and delivered quality performance improvement of all contract manufacturers and suppliers based globally, ensuring they met the required ‘Good Manufacturing Practice’ standards detailed in ISO22716. To meet the objectives, targets and KPIs for each area of the Quality and H&S team, I set and reviewed accountabilities, development plans, performance, competency reviews and training and led the management of all serious issues as they arose.I was integral to supplier selection, using KPIs, audits, data generated through quality performance reporting and operational excellence programmes to drive a continuous improvement culture. Coupled with this, I built and maintained relationships with all contractors and subcontractors to ensure a high level of collaboration on all projects and to support resolution of quality issues.I created the Health & Safety strategy, policy and procedures which were delivered globally through Managing Directors, General Managers, nominated Safety Specialists and Safety Champions based within each market. I led The Body Shop’s response to global crises, such as the Covid 19 pandemic. I led the Natura Group (parent company) Covid Working Committee, creating and steering the widely commended policy across the global organisation (Natura, Avon, Aesop, TBS) as well as supporting all global Body Shop colleagues in stores, offices, laboratories and distribution centres.After Natura’s acquisition of The Body Shop, subsequent acquisition of Avon and increased Aesop collaboration, I managed change across both areas of responsibility in the global business to achieve alignment through listening, understanding and compromising.

Apr 2019 - Apr 2023

International Quality Director

Littlehampton, West Sussex, United Kingdom

As per International QEHS Director role for Quality aspects only

Feb 2017 - Apr 2019

Head Of Quality

United Kingdom

Reporting to the Industrial Operations Director, I created the strategy and led a team in the delivery of The Body Shop’s global Quality strategy, encompassing quality control, operational excellence, quality reporting, quality auditing and post market surveillance. This involved leading cross functional teams during the investigation of quality issues, influencing subcontractor selection and driving a culture of continuous improvement. I played an integral part in reducing and maintaining The Body Shop’s low non-conformance rate year-on-year from 2014, through engagement, auditing, developing and training supplier colleagues globally, sharing Quality focus, key messages and operational excellence opportunities throughout their organisations.During a period of change in the company, I built and managed successful new relationships with new parent company counterparts and influenced their factories to adjust to The Body Shop’s brand requirements and expectations. Furthermore, I designed and implemented a new process to assess risk and capture authorisation on planned changes to new product development and product specifications, which supported the fast-paced changing world and need for agile decision making. I also successfully mentored two colleagues in other areas of The Body Shop in 2015 and 2016.

Jan 2014 - Feb 2017

Global Quality Assurance Manager

Littlehampton, West Sussex, Uk

Jan 2008 - Dec 2013

Quality Control Manager

United Kingdom

Mar 2005 - Jan 2008

Quality Control Supervisor

United Kingdom

Jan 2000 - Mar 2005

Senior Quality Control Technician

United Kingdom

Jan 1998 - Jan 2000

Assistant Quality Control Supervisor

United Kingdom

Jan 1996 - Jan 1998

Quality Control Inspector

United Kingdom

Mar 1993 - Jan 1996
4 education records

Erica Rose education

Cpd, Advancing Menopause Policy In The Workplace

Institute Of Government And Public Policy (Igpp)

Level 5 Qualification, Leading Equity, Diversity And Inclusion

Unleashed International Level 5 programme for senior executives, EDI leaders and HR professionals which has given me the tools.

Gcses X 8

Chatsmore Catholic High School, Worthing, Uk
FAQ

Frequently asked questions about Erica Rose

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What company does Erica Rose work for?

Erica Rose works for TalentMapper.

What is Erica Rose's role at TalentMapper?

Erica Rose is listed as Chief Customer Officer at TalentMapper.

Where is Erica Rose based?

Erica Rose is based in Brighton, England, United Kingdom while working with TalentMapper.

What companies has Erica Rose worked for?

Erica Rose has worked for Talentmapper, Unleashed International, Outspokenspeakers, and The Body Shop.

How can I contact Erica Rose?

You can use AeroLeads to view verified contact signals for Erica Rose at TalentMapper, including work email, phone, and LinkedIn data when available.

What schools did Erica Rose attend?

Erica Rose holds Cpd, Advancing Menopause Policy In The Workplace from Institute Of Government And Public Policy (Igpp).

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