Eric Fox Email & Phone Number

Columbus, Ohio, United States

Provide strategic direction for entire auditing process for regulated businesses, ensuring compliance with internal requirements; supervise two software developers. Guide SaaS development, focusing on competitive product roadmap and UI/UX design, backed by industry best practices and emerging trends. Develop scoring and grading systems for products, enhancing customer experience and backend operations; engage in product and services research. Conduct high-impact social engineering audits… Show more Provide strategic direction for entire auditing process for regulated businesses, ensuring compliance with internal requirements; supervise two software developers. Guide SaaS development, focusing on competitive product roadmap and UI/UX design, backed by industry best practices and emerging trends. Develop scoring and grading systems for products, enhancing customer experience and backend operations; engage in product and services research. Conduct high-impact social engineering audits, including email-based spearphishing, phone, and in-person attacks, significantly outperforming industry standards. Lead design team in setting product direction, ensuring alignment with market demands and technological advancements. Craft and implement employee policies on schedules, vacation, and customer interaction rubrics. * Streamlined audit process by rewriting standard template; integrated automated features that increased completion speed by 33%.* Reduced facility costs by 30% and network hardware costs by 50% through strategic operational improvements.* Elevated SaaS product margin from 80% to 90% by identifying and implementing network hardware savings.* Spearheaded development of LSM managed service. Received high acclaim from customers and industry experts, demonstrating unmatched capability to fix 90%+ of vulnerabilities.* Design spearphishing simulations that consistently outperform industry standards, consistently deceiving over 75% of participants, highlighting human element vulnerabilities in client cybersecurity defenses and providing valuable insights into potential security gaps and areas where employee awareness and training need to be enhanced.* Devised mathematical formulas to prioritize IT issues for clients, significantly enhancing report utility over competitors.* Achieved 25% reduction in average audit duration (from 8 weeks to 6 weeks), streamlining customer engagements. Show less

Assisted in defining scopes of work and writing technical aspects of contracts, ensuring clarity and precision in deliverables; supervised 2 software developers. Kept abreast of best solutions in firewall and antivirus space, advising clients on optimal cybersecurity infrastructure without vendor biases. Implemented internal version control software upgrades, transitioning from SVN to Mercurial to enhance development efficiency.* Led cybersecurity training sessions for clients; reduced… Show more Assisted in defining scopes of work and writing technical aspects of contracts, ensuring clarity and precision in deliverables; supervised 2 software developers. Kept abreast of best solutions in firewall and antivirus space, advising clients on optimal cybersecurity infrastructure without vendor biases. Implemented internal version control software upgrades, transitioning from SVN to Mercurial to enhance development efficiency.* Led cybersecurity training sessions for clients; reduced failure rates in recognizing social engineering attacks from 75% to 25% over 3 years.* Created AI tool for attack path analysis from vulnerability scans.* Designed social engineering protocols as audit add-on, generating 10% increase in audit revenue line with minimal effort.* Conceived and executed infrastructure enhancements, leveraging high-end used servers to significantly increase service capacity while maintaining licensing structures.* Innovated within VMWare's SMB license constraints to support expanding SaaS infrastructure needs without incurring prohibitive licensing fees, effectively reducing infrastructure costs by two thirds.* Deployed and managed numerous antivirus products either internally or for clients, including Trend Micro, Bit Defender, Kaspersky, AVG, ESET, Symantec, VIPRE, and Thirtyseven4.* Designed and built high-throughput backup system utilizing Flashcache technology, significantly enhancing client data protection capabilities overnight.* Developed secure, user-friendly system for transferring sensitive images for banking client, leading to sustainable stream of consulting revenue.* Authored external and internal documentation for SaaS products and audit protocols, setting industry standards for clarity and compliance. Show less