Erica Rios Email & Phone Number

Columbia, Maryland

 Lead an international team responsible for Governance for Gracenote’s global Video Editorial function. Develop and implement the processes, working practices & tools required to enable strong command & control of the Governance function across the global Editorial team. Define, document, manage/organize and improve standards (common minimum, gold/aspirational, local vs global, etc.), guidelines, templates, playbooks, style guides and other such editorial materials (aka “Standards”) Develop and implement Standards-related training for Video Editors Develop methods to test compliance against Standards as part of the GN Content team’s Global Quality Management Program] Identify and partner with Subject Matter Experts (SME’s) from across the Global Content Org to develop Standards materials and/or implement Standards-related training & QC initiatives Lead a disciplined, efficient and well-communicated process for managing ongoing modifications and improvements to Standards, leveraging logging and tracking tools such as Service Now (SNOW) Coordinate across Customer Care, Customer Success, Product, Tech & Content teams, as needed, to manage stakeholder & customer/source expectations, as well as ensure:o Impact & benefit of proposed Standard modification is well articulated/understoodo Impacted stakeholders are included, where needed, to revise the Standard and/or related Products/Technologieso A timely decision is reached and communicated to impacted stakeholders

Columbia, Maryland

 Manage and lead the multi-departmental Nielsen Audio Remedial Action Committee and Special Stations Activity Committee Creator, policy developer, and principal industry contact for Remedial Action Committees for Local TV and Scarborough Provide situation-specific guidance in Diary Security and Compliance cases Coordinate review of potentially sensitive media-affiliation and remedial data issues – ensuring confidence in company’s impartiality and integrity, while preserving confidentiality and respondent anonymity Co-creator, policy developer, and principal industry contact for multiple audio crediting policies Project Manager of multiple projects; developed business plan and rules; and drafted all internal and external policy communications  Chief policy analyst and spokesperson for overall Audio Diary crediting policy Creator of user manuals and templates detailing standardized processes

Columbia, Maryland

 Primary representative for clients visiting Arbitron to review product data, responsible for explaining research methodology and details of policies and procedures used in company’s deliverables Provided expertise and recommendations to management on policy-related decisions and communicated to upper management analyses of sensitive product reissue situations Identified problems, proposed solutions and ensured customer focus was represented in all daily policy decisions Supervised four Communication Specialists; edited written responses to client concerns and policy challenges and gave final approval of reports sent to external clients and to the internal sales organization Researched and wrote various articles for publication in internal periodicals and coordinated, prepared, and edited bulletins sent to Radio clients  Primary policy analyst for internal and external questions regarding Station Reference Policies, Station Reporting Policies, and PPM encoding Policies.

Columbia, Maryland

 Responsible for leading the design, analysis, implementation, documentation, and maintenance of policy Analyzed differences between current domestic policies and those of new service in Mexico City, Guadalajara, Monterrey, and Puerto Rico Consulted with the appropriate internal work groups in an effort to ensure that the data review was complete and all known challenges were explored Evaluated unique marketplace situations affecting trending of historical broadcaster estimates and implemented “special handling” for situations not adequately addressed by standard operating procedures Responded in 200+ individual written reports to concerns and questions raised by visiting clients and consultants Developed strong ability to identify clients’ concerns and provide comprehensive customer-focused responses in timely manner

Education record

Education record