Erica Shahinian-Miller Email & Phone Number

Lynchburg, VA, US

Lynchburg, Virginia

Solution Architect / Product Owner - 8/15-4/22-Products include: ellucian Banner ERP/SIS, DegreeWorks, Softdocs Etrieve-Projects include: TouchNet Implementation, Banner 9 Transformation, DegreeWorks Transfer Equivalency Implementation; Softdocs EtrieveMicrosoft CRM Product Owner - 7/14-8/15- Reduced product backlog from 400+ items to less than 100 through.

Lynchburg, VA

Managed day-to-day operations of the Project Management Office including Staffing, Coordination, and Leadership of quarterly Compliance Review Panels; Lead Project Management Community and Work Group; Onboarded new to role employees; Maintained / Created / Delivered needed Learning & Development curriculum; Managed weekly Strategic Project Dashboard and.

• Learning & Development Client Relationship Manager for Project Management Office (Operations, Technology and Solutions Delivery).
• Designed, Developed, Implemented, and Marketed PMO Knowledge Management Repository ensuring consistency of message, form, and content across hundreds of interconnected Tools, Templates, and Guidance.
• Analyze need for Learning & Development modules (classroom & e-learning), subsequently, Designing, Developing, Implementing and Evaluating to support key PMO… Show more Learning & Development Client Relationship.
• Analyze need for Learning & Development modules (classroom & e-learning), subsequently, Designing, Developing, Implementing and Evaluating to support key PMO initiatives – PMO Fundamentals (e-learning); PMO Role Based.
• Demonstrated solid project management and analytics experience as well as an ability to quickly learn new skills (technical and non-technical). Show less

• Lead key strategic initiatives for Operations and IT.
• Key Distribution Channel Recovery with the Life Business leading to increased sales, lower unit costs, differentiated service model, and higher placement ratio.
• Executed Strategic Multiplier Activity to understand and ultimately change service models to reduce unit costs across multiple distribution channels.
• Lead Implementation of HP’s Portfolio and Project Management software consolidating disparate processes / requirements… Show more Lead key strategic initiatives for Operations and IT.
• Lead Implementation of HP’s Portfolio and Project Management software consolidating disparate processes / requirements across all lines of business / functional area providing standard Project Onboarding and Approval.

Analyzed workflow and call center data developing the first “credit” based system within Operations providing clear visibility and accountability. Created Capacity Plans based on “credit” system with forecasting / modeling capabilities.

Lead multi-site (on and off-shore) call center.

Responsible for product line reporting, analytics, conversions, and dashboard development.