Erica Shahinian-Miller Email & Phone Number

Lynchburg, Va, Us

Lynchburg, Virginia

Solution Architect / Product Owner - 8/15-4/22-Products include: ellucian Banner ERP/SIS, DegreeWorks, Softdocs Etrieve-Projects include: TouchNet Implementation, Banner 9 Transformation, DegreeWorks Transfer Equivalency Implementation; Softdocs EtrieveMicrosoft CRM Product Owner - 7/14-8/15- Reduced product backlog from 400+ items to less than 100 through Coordination with ADS representatives and customers- Onboarded new customers to CRM (examples SAO, LUOA)- Increased… Show more Solution Architect / Product Owner - 8/15-4/22-Products include: ellucian Banner ERP/SIS, DegreeWorks, Softdocs Etrieve-Projects include: TouchNet Implementation, Banner 9 Transformation, DegreeWorks Transfer Equivalency Implementation; Softdocs EtrieveMicrosoft CRM Product Owner - 7/14-8/15- Reduced product backlog from 400+ items to less than 100 through Coordination with ADS representatives and customers- Onboarded new customers to CRM (examples SAO, LUOA)- Increased development productivity- Instituted BRD for Feature Enhancements Show less

Lynchburg, Va

Managed day-to-day operations of the Project Management Office including Staffing, Coordination, and Leadership of quarterly Compliance Review Panels; Lead Project Management Community and Work Group; Onboarded new to role employees; Maintained / Created / Delivered needed Learning & Development curriculum; Managed weekly Strategic Project Dashboard and corresponding updates; Created and Launched Tools, Templates and Guidance to support all four Constituent Groups (Business Analysis, Quality… Show more Managed day-to-day operations of the Project Management Office including Staffing, Coordination, and Leadership of quarterly Compliance Review Panels; Lead Project Management Community and Work Group; Onboarded new to role employees; Maintained / Created / Delivered needed Learning & Development curriculum; Managed weekly Strategic Project Dashboard and corresponding updates; Created and Launched Tools, Templates and Guidance to support all four Constituent Groups (Business Analysis, Quality Assurance Analysis, Project Management, and Technical/Systems Management), for 600+ Constituents. Show less

Learning & Development Client Relationship Manager for Project Management Office (Operations, Technology and Solutions Delivery). • Designed, Developed, Implemented, and Marketed PMO Knowledge Management Repository ensuring consistency of message, form, and content across hundreds of interconnected Tools, Templates, and Guidance. • Analyze need for Learning & Development modules (classroom & e-learning), subsequently, Designing, Developing, Implementing and Evaluating to support key PMO… Show more Learning & Development Client Relationship Manager for Project Management Office (Operations, Technology and Solutions Delivery). • Designed, Developed, Implemented, and Marketed PMO Knowledge Management Repository ensuring consistency of message, form, and content across hundreds of interconnected Tools, Templates, and Guidance. • Analyze need for Learning & Development modules (classroom & e-learning), subsequently, Designing, Developing, Implementing and Evaluating to support key PMO initiatives – PMO Fundamentals (e-learning); PMO Role Based Training for Project Managers, Business Analysts, Quality Assurance Analysts, Systems Analysts/Technical Leaders/Developers; Sponsor and Steering Committee Member Training; Facilitation 101; Project Management Fundamentals.• Demonstrated solid project management and analytics experience as well as an ability to quickly learn new skills (technical and non-technical). Show less

Lead key strategic initiatives for Operations and IT.• Key Distribution Channel Recovery with the Life Business leading to increased sales, lower unit costs, differentiated service model, and higher placement ratio.• Executed Strategic Multiplier Activity to understand and ultimately change service models to reduce unit costs across multiple distribution channels.• Lead Implementation of HP’s Portfolio and Project Management software consolidating disparate processes / requirements… Show more Lead key strategic initiatives for Operations and IT.• Key Distribution Channel Recovery with the Life Business leading to increased sales, lower unit costs, differentiated service model, and higher placement ratio.• Executed Strategic Multiplier Activity to understand and ultimately change service models to reduce unit costs across multiple distribution channels.• Lead Implementation of HP’s Portfolio and Project Management software consolidating disparate processes / requirements across all lines of business / functional area providing standard Project Onboarding and Approval process; standard Project execution statusing; Portfolio Management including Project Dashboard, Project 4-Blocker; Created Core User Group to address usability, enhancement requests, training, prioritization process, etc.; Managed on and off-shore Technical Team. Show less

Analyzed workflow and call center data developing the first “credit” based system within Operations providing clear visibility and accountability. Created Capacity Plans based on “credit” system with forecasting / modeling capabilities.

Lead multi-site (on and off-shore) call center.

Responsible for product line reporting, analytics, conversions, and dashboard development.