Who is Erica Smith? Overview
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Erica Smith is listed as VP, Customer Success at Anaplan, based in Charlotte, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Erica Smith.
Erica Smith previously worked as Founder & CEO at Papilio Consulting Group and Executive Member at Pavilion. Erica Smith holds Bachelor Of Science (Bs), Mark H. Mccormack Department Of Sport Management from Isenberg School Of Management, Umass Amherst.
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Anaplan
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Profile bio
About Erica Smith
The Butterfly Effect, an underlying principle of the Chaos Theory, illustrates how one small change can result in monumental outcomes, seemingly unrelated. This sensitive dependence on initial conditions is not unlike the GTM arena and it has been my sole focus to bring calm to the chaos of sales, customer success, and all revenue-focused functions. Papilio Consulting Group was born out of the idea that selling, and all GTM motions, can and should be simplified. That simple changes lead to exceptional results.Through Papilio - Latin for butterfly - I bring you 20+ years of deep GTM experience across Fintech and SaaS. I’ve spent the lion-share of my years both as an individual contributor and leader at the forefront of analytics, tech, and SaaS industries and am known for orchestrating transformative strategies that elevate customer success, drive revenue growth, and foster cross-functional collaboration. As a former collegiate athlete and with a passion for the pursuit of excellence, my approach is for those who want to put in the work, refine their resilience, and aim for breaking records. Let’s work together! I offer fractional executive services focused on:-Boosting inbound and outbound sales efficiency.-Implementing proven playbooks to deliver a differentiated customer experience and unmatched customer success.-Developing data-driven market strategies to target your ICP and grow your pipeline.-Aligning Sales, Customer Success, Marketing, and Product Teams for maximum GTM impact.-Accelerating deal velocity and time to revenue.-Coaching and leveling-up our next-gen leaders to drive continuous improved performance. Before you go, here’s a little more to know:-I’m a Myers Briggs: ENFJ - A.-My Gallup Strengthsfinder is: Belief, Learner, Relator, Input, Restorative.-I’m an Enneagram 8.-I believe in nurturing body and mind through movement.-I’m a mean cook and can whip up homemade pasta in a jiffy., but my sauce is the star of the show.-My favorite place on the planet (outside of home with my family) is Puerto Rico where I spent years visiting my grandparents. If this is up your alley, contact me at erica@papilioconsult.com.
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Erica Smith's current company
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12 roles
Erica Smith work experience
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Founder & Ceo
Current- Fractional executive providing sales efficiency, customer success, and go-to-market advisory services for renowned SaaS and Fintech enterprises.
- Specialize in total addressable market and ideal customer profile development using advanced analytics to fuel robust, qualified top of funnel.
- Enable Sales, Marketing, and Product teams with a cohesive and proven playbook to engage, nurture, and convert desired prospects into loyal customers.
- Ensure tight connectivity… Show more
- Ensure tight connectivity between tip-of-spear business development representatives, account executives, and front line managers to improve deal velocity and accelerate time to revenue.
- Building next-gen leaders through 1:1 coaching, skills development, and networking. Show less
Apr 2024 - Present
Executive Member
CurrentGTM Leader Consortium focused on helping executives and their teams navigate the ever-changing landscape of Sales, Customer Success, Marketing, and Product. Pavilion provides a supportive community, proven resources, and safe spaces with peers founded on mutually-held values.
Apr 2023 - Present
Head Of Sales, Smb
Led a dispersed SMB Sales organization consisting of front-line managers, business development, inside and outside senior account executives.Delivered $85M in GPV and $5.1M revenue growth in 2023 via the Afterpay and Cashapp platforms; a 5% and 8.5% increase respectively year over year.Redesigned the sales strategy and organization, improving outbound lead.
Jan 2023 - Apr 2024
Head Of Customer Success, Global Strategic Accounts
Oversaw $25M in global annual reoccurring revenue (SaaS and Professional Services) and $46M in GPV for strategic client enterprises.Redesigned and implemented a highly efficient sales strategy and organizational structure; improving retention rates at <3% churn and driving 28% net new growth over prior fiscal year.Developed Value Selling and Challenger.
Aug 2021 - Jan 2023
Mindbody United | Erg Leader
Serving as an Advisor to Mindbody's MB United ERG. Our mission is to recognize the beauty and significance of different races, ethnicity, religion, and cultures that make up our Mindbody global team. Mindbody United creates a diverse workplace, for underrepresented minorities and ethnicities. We share our cultural awareness through education, community.
Jan 2022 - Dec 2022
Board Member
Served as Board Member for Apparo.org, a local Charlotte NPO that enables the digital transformation of the Charlotte Metro Area's NPOs. Advised CEO & Staff related strategy/execution efforts as well as broad community advocacy/fundraising work to support Charlotte's most vulnerable citizens.Key Leadership Roles Served:- Board Nomination Committee.
Apr 2014 - Jun 2022
Team Lead, Global Enterprise Financial Services Customer Success
Winners Circle Achiever 2019; Ranked #1 Global Enterprise Financial Services Sales Leader 2019 & 2020.Recruited, developed, and promoted exceptional talent delivering 16% in organic growth over prior year with 90% of the team exceeding plan.Optimized sales, product, and service delivery strategy through simplification programs and campaigns, better.
Jan 2019 - Aug 2021
Global Chair, Women At Gartner Employee Resource Group
Rebuilt and rebranded Women at Gartner upon final integration of the Corporate Executive Board (CEB) acquisition.Instituted first analytical and objective survey to determine how our global community should be supported and served, building our mission and developing our four key pillars of focus.Recruited for and continuously build a diverse global Board.
Aug 2018 - Jan 2021
Client Executive, High Tech Global Enterprise Customer Success
Winners Circle Achiever 2017 & 2018Led one of Gartner's largest high tech provider clients, Cisco Systems, with a global team delivering 12% in organic growth year over year.Advised CxO clients and their broader teams on Go-to-Market, Product Management/Development/Marketing, Customer Experience, Hyper-Analytics, Cloud, Service Provider, and Professional.
Jan 2017 - Dec 2018
Senior Account Executive, Cio Advisory Large Enterprise Customer Success
Winners Circle Achiever 2016Led CIO relationships within Carolinas-based industrial manufacturing and power & energy enterprises.Consistently drove exceptional results delivering organic growth of 10-12% year over year.Called upon to lead an internal sales advisory council, simplifying and scaling sales processes to increase productivity and revenue.
Jan 2014 - Dec 2016
Senior Account Executive - Global Enterprise Customer Success
Winners Circle Achiever 2007 & 2009 Consistently progressed and elevated revenue and client management responsibilities over 8 years delivering sustainable double digit growth, cross-functional collaboration, & leadership.Managed numerous large to global enterprise client relationships across the industrial manufacturing, retail, & high tech.
Jun 2005 - Dec 2013
1 education record
Erica Smith education
FAQ
Frequently asked questions about Erica Smith
Quick answers generated from the profile data available on this page.
What company does Erica Smith work for?
Erica Smith works for Anaplan.
What is Erica Smith's role at Anaplan?
Erica Smith is listed as VP, Customer Success at Anaplan.
Where is Erica Smith based?
Erica Smith is based in Charlotte, North Carolina, United States while working with Anaplan.
What companies has Erica Smith worked for?
Erica Smith has worked for Anaplan, Papilio Consulting Group, Pavilion, Block, and Mindbody.
How can I contact Erica Smith?
You can use AeroLeads to view verified contact signals for Erica Smith at Anaplan, including work email, phone, and LinkedIn data when available.
What schools did Erica Smith attend?
Erica Smith holds Bachelor Of Science (Bs), Mark H. Mccormack Department Of Sport Management from Isenberg School Of Management, Umass Amherst.
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