Facilitated constructive communication and conflict resolution to enhance company culture and revitalize employee engagementDeveloped and implemented processes to improve operational efficiency, ensure product quality, increase revenue and fortify customer serviceRecruited, interviewed and hired new employees, administered promotions and raises, as well as instituted an off-boarding processRefined and revised policies and protocols to better align business practices with long-term company objectives

Managed internal and stakeholder communicationsManaged organic veggie, egg, flower and meat CSAs, including logistics, order fulfillment, accounts receivable and customer serviceWrote and edited web, newsletter & social media contentProduce harvesting and processing, green house tending, farm stand and farmer's market operations, volunteer coordination, educational programming, canning, livestock care and fieldwork as needed

Organized budgets, oversaw P&Ls, processed payroll and accounts payable, managed cashflow and achieved margin targets consistentlyInternal restructuring to maximize employee talent, enable opportunities for career advancement, cultivate leadership and enhance employee job satisfaction & retentionOversaw internal communications, including publishing a weekly team update, company news and information, scheduling, performance evaluations and feedback, process improvements, policy changes, staffing updates and owner debriefingBoosted productivity by consolidating point of sale transactions, purchasing, receiving, inventory management, loyalty programming, sales promotions and general ledger population into one main systemCompany spokesperson and point of contact for community partnerships, media outlets, marketing campaigns, fundraising and business corridor development

Primary communications facilitator between ownership, senior management and staffDeveloped loyal and highly satisfied customer base through proactive management of team training and customer service strategiesFormally and informally solicited employee and customer feedback to enhance engagement, develop process improvements and support long-term business goalsCurated vendor selection, product selection and merchandising to optimize sales, increase revenue, minimize shrinkage and adhere to our zero waste ethosCoordinated creation and deployment of videos, social media posts, press releases and other marketing collateralManaged daily operations processes and procedures