• Built and Configured PC Desktop/Laptops from various manufacturers with MS operating systems and business productivity applications.• Responded to help ticket requests within issue tracking software designed to support service level agreement with client, this included both onsite and remote support of 3600 users.• Primary operator for the printing, archiving and delivery of wholesale, retail, leasing production reporting, responsible for mainframe printing for corporate headquarters.• Creation of a business process improvement project which includes updating of Daily/Weekly/Monthly print processes, training documentation, PC build room reorganization and the creation of a PC deployment/tracking/retrieval application.• Became the internal onsite PC repair technician to replace out of warranty hardware on Dell and Hp Equipment.

Led the technical analysis effort to determine interface requirements between a $4 million Oracle Lease Management implementation and multiple external systems; supervised a 6-8 person production reporting team consisting of offshore developers and internal consultants using Crystal Enterprise and Oracle Databases.• Reduced business costs by redeveloping an IT-administered, paper-driven reporting system to a paperless, user-friendly, web-accessible Crystal Enterprise solution.• Led offshore developers in analyzing complex issues related to Crystal Reports, reporting table ETL loads, and external interfaces resulting in a successful integration between Oracle Lease Management and existing legacy systems.• Administered the Crystal Enterprise Reporting System for Oracle Lease Management, including scheduling reports, security, and archiving for all business critical reporting.• Managed user expectations by conducting weekly project status meetings.• Documented/Prioritized Change Requests in Microsoft Sharepoint.

Performed dual roles as a Business and Technical Analyst to determine production reporting requirements and then completed detailed technical specifications; supported business-critical production requests.• Improved efficiency by identifying, prioritizing, and consolidating 300 FOCUS reports into 85 Crystal Reports for new Oracle Leasing System.• Reduced project timeline by generating detailed reporting specifications for offshore developers using Oracle AIM process.• Ensured SOX compliance of Leasing and Repossession systems by enacting, maintaining, and documenting all necessary controls.• Assisted in the development of several detailed project deliverables illustrating the progress of the project and the completion of various phases.• Conducted annual BRP testing and document sign off for leasing and repossession systems.

Supported many business-critical systems including Leasing, Repossession, and Reporting while providing business users and auditors with timely and accurate ad-hoc reports.• Primary support person for a business-critical leasing system with $500 million in assets, duties included user maintenance, reproducing reporting from past periods, audit requests, and system documentation.• Maintained online FOCUS dashboard, and supported 10-15 leasing professionals in running production ad-hoc reports for customers and entering new data into SQL databases. • Created ETL process to Repossession data for Crystal Reports by converting FOCUS databases into SQL databases.• Participated in working sessions with outside customers to design and develop new reporting requirements for the treasury department.

Participated on a team that was responsible for developing a new FOCUS reporting system, also maintained the daily production Title, Escrow, and Accounting systems.• Analyzed existing reporting, created requirements and developed new FOCUS reports which replaced outdated DEC VAX produced reporting. • Supported COBOL production applications running on the DEC VAX system.• Ensured that all COBOL production reports were Year 2000 compliant.