Eric Payne Email & Phone Number

Spring, Texas, United States

• Ensure quick turnaround time and report accuracy for patient results by being in constant contact with facilities, path labs, and oncology teams to procure missing information.• Provided information to sales team and their account managers to help guarantee their readiness for their office visits. • Handle high volume of emails, phone calls, requests, and questions from oncologists, pathology labs, patients, and the territory sales team. Take care of questions/requests expeditiously.• Responsible handling all case work, for all tests offered, for 3 to 5 territories being overlooked simultaneously.

The Woodlands, Texas, United States

- Overlap in employment for Aon and Alight due to Aon selling off one of their divisions which became Alight. - I was in this role with Alight from April 23, 2018 to July 7, 2020 for 2 years 4 months.Instructed training classes for annual enrollment teams. Duties included: systems and tools training, taught plan benefit information from high level overview of how each individual plan works and the differences in the plan options, and provider search to verify member will have their doctors in network with the plan of their choosing. Assisted with healthcare needs of customers including medical bill review; coordination of care of surgeries and prescription drugs; explanation of plan benefits; cost estimates for procedures; and writing appeals to plans and providers.Communicated with plan and provider to coordinate corrections of inaccuracies in bills; calculated correct cost estimate for surgery; insured prior authorizations have been sent from provider to plan; and insure appeals have reached the plan for review.Updated the participant throughout the process and provided final resolution.Utilized Sales Force, Synapse, CBA, CS Pro, Word, Excel, and CRM for this position.

The Woodlands

Led training classes for new hires on all systems, sales processes, Medicare rules, benefits, and procedures.Transition Medicare eligible seniors from their group healthcare coverage into the Medicare market. Learned the needs of the participants and recommend an Advantage, Gap with Part D stand alone plan, or Cost Plan accordingly.• Top ranked BA for enrollments during 2014 AEP having about 100 enrollments over the BA average between all sites.

The Woodlands, Tx

Managed sales and customer service team of 15 Benefit Advisors that helped retirees move from group medical coverage into the individual Medicare market. Consistently meet goals while achieving high levels of customer satisfaction. Coached and trained staff daily on sales and customer service techniques, leading to increased customer satisfaction of our participants, clients, and carriers. Created and managed reporting matrix for this startup division of Aon Hewitt. These key performance indicators helped identify the quality of the BAs’ work. Lead and participated in various projects promoting cohesion within the new department. • Led all other teams with most policies sold during AEP.

Houston, Tx

Maintained and grew loan balance size for Payday, Installment, and Auto Title Loans. Exceeded monthly revenue that needed to be collected to meet and beat budget. Wrote training material to help expedite the learning process. Trained and coached employees on EZ Money processes and policies. In charge of loans due (making sure customers come in and pay on time.) Reduced bad debt by working with customers in collections, ensuring they made their payments on time.• Increased Payday Loan Balance by 24%, within five weeks of taking over the store. • Increased Installment Loan Balance by 250%, within a month. • Increased Auto Title Loan Balance by 200%, within four months.

Houston

Sr. Sales Representative Recognized leader in activations, renewals and KPI’s. Handled management duties such as researching and tracking store’s results, inventory, customer escalations, auditing, and scheduling, all in preparation for management.Created two sales and marketing tools that were being used nationwide by Verizon Wireless.• (KPI Road Show Team). Coached and trained throughout Houston and College Station areas to guide other representatives on how to increase their KPI’s. • Led area in the accessory ratio and led district in data sales in the year of the KPI Road Show Project.• My store led the district, and my district led the area in KPI’s during the duration of project.Retail Sales Representative • Created spreadsheet and sales tool for selling nights and weekends, before they were included with standard rate plans.• Lead area in selling nights and weekends.• Created GTE Home Long Distance spreadsheet and sales tool.• Lead area in GTE home Long Distance sales.• Consistently exceeded goals and expectations set forth by Verizon Wireless/GTE.

Hosuton

Trained, coached, and developed employees’ skills for current positions, and future positions desired. Analyzed daily, monthly, and year over year results on a daily basis. Researched each representative’s previous day’s work, and reviewed it with them before each shift, so they knew what was expected for the rest of the month. Tracked daily at the area, district, and store levels: new activations, contract renewals, KPIs (Key Performance Indicators) which included high end rate plans, accessory to phone sales ratio, data percentage and revenue per contract, and NPS (customer service surveys). Used tracking information to review store and individuals performances with district manager for monthly one on ones. Monthly one on ones with my employees to review previous months work and upcoming goals.• Delivered 20% year over year growth, for the multiple stores I was simultaneously managing.• Delivered 20% month over month growth for new store locations open less than a year. Hand-selected to move to these locations. Increased sales productivity and improved quality of the customer service department resulted.