Eric Morton Email & Phone Number

Richmond, Virginia, United States

Created and implemented multimedia and written communications content supporting staff development and associate engagement across the Commercial Technology organization.• Produced and edited video storytelling content featuring successful efforts by Commercial Technology staff• Contributed to development of production standards, including graphic design, sound design, and content voice• Served as team expert in motion graphic development and integration • Responsible for… Show more Created and implemented multimedia and written communications content supporting staff development and associate engagement across the Commercial Technology organization.• Produced and edited video storytelling content featuring successful efforts by Commercial Technology staff• Contributed to development of production standards, including graphic design, sound design, and content voice• Served as team expert in motion graphic development and integration • Responsible for all digital communications channels, including intranet, video, and email publication• Developed and implemented communications strategy for all software and data engineer certification efforts, including Amazon Web Services and internal cyber security accreditations• Developed and implemented communications strategy for all departmental Diversity, Inclusion, and Belonging initiatives• Created departmental associate recognition program Show less

Richmond, Virginia Area

Produced and edited video content as part of internal Brand Video Studio, supporting product awareness and marketing campaigns for all lines of business.• Produced video content to support marketing, public relations, and learning initiatives across various channels, including web, social media, and trade shows, effectively enhancing brand awareness and boosting marketing responses• Contributed to the development of production standards encompassing graphic design, sound design, and… Show more Produced and edited video content as part of internal Brand Video Studio, supporting product awareness and marketing campaigns for all lines of business.• Produced video content to support marketing, public relations, and learning initiatives across various channels, including web, social media, and trade shows, effectively enhancing brand awareness and boosting marketing responses• Contributed to the development of production standards encompassing graphic design, sound design, and content voice, establishing cohesive company-wide guidelines• Managed third-party vendors concurrently across projects, leading to increased efficiency and timely project completions• Created and managed multimedia content for various lines of business and staff group clients for the intranet, ensuring engaging and informative internal communications• Positioned as the company-wide expert for deploying video content internally, fostering increased video adoption• Served as member of core team charged with deployment of new company intranet platform, contributing to an elevated user experience and successful platform integration across the organization Show less

Richmond, Virginia Area

Oversaw digital communications for Global Finance, ensuring effective delivery of critical information. Managed intranet, video, and email channels, optimizing communication tactics.• Managed all digital communication channels, including intranet, video, and email publication, enhancing team technology offerings and communication methods• Served as the communications liaison for the Supplier Diversity group, devising a public relations strategy for internal and external audiences… Show more Oversaw digital communications for Global Finance, ensuring effective delivery of critical information. Managed intranet, video, and email channels, optimizing communication tactics.• Managed all digital communication channels, including intranet, video, and email publication, enhancing team technology offerings and communication methods• Served as the communications liaison for the Supplier Diversity group, devising a public relations strategy for internal and external audiences, thereby increasing awareness about the program and minority supplier engagement• Developed a streamlined strategy for the internal communications team, focusing on content creation and publishing, resulting in simplified and more efficient weekly publications• Managed all creative and graphic design efforts, including web, print, and video, leading to an improvement in the overall quality of presentations and visual materials Show less

Richmond, Virginia Area

Led customer acquisition improvement initiatives, boosting product adoption rates and CapitalOne.com user experience. • Directed the identification and implementation of customer acquisition improvement opportunities from primary Capital One website, resulting in enhanced product adoption rates and a more effective user experience• Conducted comprehensive competitor analysis to establish best practices and benchmarking data, providing valuable insights for strategic comparison… Show more Led customer acquisition improvement initiatives, boosting product adoption rates and CapitalOne.com user experience. • Directed the identification and implementation of customer acquisition improvement opportunities from primary Capital One website, resulting in enhanced product adoption rates and a more effective user experience• Conducted comprehensive competitor analysis to establish best practices and benchmarking data, providing valuable insights for strategic comparison analysis and informed decision-making• Established an ongoing process for collecting enterprise customer feedback, facilitating customer-initiated site improvements and fostering a continuous cycle of enhancement based on real user insights Show less

Richmond, Virginia Area

Managed communications and training for the emerging product incubation team, facilitating customer service performance scores and successful new marketing product launches.• Developed communication strategies for the product incubation team, ensuring comprehensive agent product awareness and optimizing customer service performance scores• Acted as a key resource for departmental communications delivered via the web to call center agents, facilitating timely and relevant information… Show more Managed communications and training for the emerging product incubation team, facilitating customer service performance scores and successful new marketing product launches.• Developed communication strategies for the product incubation team, ensuring comprehensive agent product awareness and optimizing customer service performance scores• Acted as a key resource for departmental communications delivered via the web to call center agents, facilitating timely and relevant information distribution for efficient operations• Facilitated call center training to support new product testing to ensure consistent customer experience • Led technology training efforts that improved class administration to drive enhanced team proficiency Show less

Richmond, Virginia Area

Engineered a platform supporting the contact center knowledge management repository, improving agent performance and facilitating the expansion of customer support agent hiring.• Owned interface design for a web-based performance support system, enhancing site quality and usability• Served as the team contact for web-based information collection strategies, fulfilling various lines of business needs and providing a unique and valuable service for efficient information capture

Richmond, Virginia Area

Served as public relations liaison within Department of Intercollegiate Athletics for men’s soccer, women’s soccer, baseball, and golf programs. Contributed to design and implementation the first VCU athletic website.

Bachelor Of Science - Bs, Education

Sports Management