Summary: Build and optimize critical business departments within Service Operations, including Training, Resource Allocation, Talent Acquisition, Procurement, and Warehouse/Inventory. Ensuring alignment across the business to enhance operational efficiency and service excellence.Key Responsibilities:Resource Allocation: Created a department that schedules millions in labor hours across all sports supported by Hawk-Eye's technology. Led the selection of a new scheduling provider, automating processes for better budget forecasting and spend control.Warehouse and Procurement: Implemented a new Warehouse Management System with a vendor partner, transforming invoicing, purchase orders, and inventory management, resulting in greater visibility and reduced financial risk.Training: Built the Training department from scratch, defining its scope to manage all business-wide training activities. Collaborated with experts to deliver impactful training to both internal teams and external partners.Cross-Functional Collaboration: Partner with Product, Technology, Commercial, and Live Operations teams to align on goals and strategies, streamlining operations and optimizing resource allocation.Leadership & Impact:Navigating Ambiguity: Proven ability to lead teams and establish departments in dynamic environments, delivering consistent results without established structures in place.Customer-Centric Focus: Committed to creating solutions that "wow" both internal and external stakeholders, focusing on customer needs and expectations.Operational Excellence: Enhanced efficiency across departments through innovative systems and processes, driving significant improvements in outcomes.Problem-Solving & Innovation: Developed solutions like automated labor scheduling, reducing errors and improving budget accuracy.Training and Development: Established the Training department as a core part of the organization, delivering programs that align with business goals.

Summary: Led Retail Operations and Training for Sony across the Nordics, driving brand activation and operational efficiency. Partnered with cross-functional teams to ensure consistent brand messaging and excellence in retail execution.Key Responsibilities:Strategic Leadership: Directed the Retail Activation team, managing training, implementation, and relationship-building with retail partners across four countries. Drove brand consistency and operational success by aligning with Product Marketing, Product Planning, Brand Activation, and PR.Cross-Functional Collaboration: Worked closely with Sony Sister companies and other key stakeholders to optimize processes, improve ways of working, and enhance employee satisfaction. This collaboration ensured that our retail strategies were aligned with broader business goals.Operational Management: Managed budget and target setting for the Retail Activation team, ensuring accurate reporting between the field and central office. Oversaw staffing agency contracts, collaborating with Procurement to ensure seamless management and KPI tracking.Training and Development: Directed the training department to manage product messaging across various platforms, including internal teams, retail partners, direct-to-consumer channels, and social media. Led initiatives that won industry and internal awards for modernizing training activities and enhancing ROI.Customer-Centric Approach: Focused on creating a "wow" experience for customers and partners by leveraging Sony’s brand story in every aspect of our operations.

Summary: Led the Training department for Sony UK and Ireland, focusing on delivering impactful training programs that drive product knowledge and sales performance. Partnered with cross-functional teams to ensure alignment with global and local strategies.Key Responsibilities:Program Leadership: Managed all aspects of training, from planning events and roadshows to supporting PR and marketing initiatives. Delivered training that was actionable and relevant, improving product knowledge and sales effectiveness across the region.Cross-Departmental Collaboration: Worked closely with retail field teams and corporate partners to implement training that aligned with Sony’s global objectives. This collaboration ensured that training was not only informative but also strategically aligned with business goals.Award-Winning Initiatives: Led a team that won multiple industry and internal Sony awards for revolutionizing how we train and connect with retailers. Focused on modernizing training methods to enhance engagement and drive higher ROI.Customer Experience: Ensured that all training programs were designed to enhance the customer experience, both in-store and online. This customer-centric approach helped build stronger relationships with retail partners and improved overall sales performance.

Summary: Managed regional sales operations, focusing on driving revenue growth and building strong relationships with retail partners.Key Responsibilities:Sales Leadership: Led the sales team in driving product sell-through across the region. Provided training and support to retail partners to ensure they were equipped to sell Sony products effectively.Customer Relationship Management: Developed strong relationships with key retail partners, ensuring that they had the tools and knowledge needed to succeed. Focused on delivering a superior customer experience that aligned with Sony’s brand values.

Summary: Managed retail sales efforts in Alabama, focusing on training and product knowledge to drive sales performance.Key Responsibilities:Sales Training: Delivered training to retail partners, ensuring they were knowledgeable about Sony products and could effectively communicate value to customers.Customer Focus: Worked directly with retail management and sales representatives to ensure they had the support needed to deliver a great customer experience.

Selling and servicing wireless business, government and consumer accounts.

Created and ran this multi-unit wireless retail company.Managed financials, operations, training, customer relations, build out, and inventory.