Eric Moore Email & Phone Number

Portland, Or, Us

Manage incoming inquiries, assess student outcome goals, use consultative sales, enroll and onboard graduate MBA students.*Enrolled and onboarded over 70 new graduate students per trimester, utilizing consultative sales and success coaching best practices.*Assessed MBA program applicants on career alignment with program outcomes, application, admission, and onboard coaching.*Delivered communication plans, milestones, and onboarding support for MBA graduate students .*Established a trusted adviser relationship with candidate students for successful admissions and onboarding.*Improved student retention through quantitative and qualitative data analysis to adjust success playbook.

Remote

Manage incoming inquiries, assess student outcome goals, use consultative sales, enroll and onboarded incoming undergraduate business students.*Quarterly onboarded over 40 online business students with 17% growth year over year.*Developed team communication plans that increase student contact and response to support program enrollment growth.*Deployed team student success playbooks to drive student enrollment and feelings of support in each student’s journey.*Established trusted adviser relationships with program director and staff to coordinate communication and student support through the admission, enrollment, and onboarding process.*Analyzed the enrollment process and student engagement data to create enrollment projections.

Remote

Implemented Success Coach quality training,observation and integration with campus administrators and lead staff.*Onboarded 4 managers and 4 lead advisers with 100% adoption rate. *Through my Personal Growth Goals Framework I developed a success plan for all participants.*Conducted monthly observation and training improving observation scores by 22%.*Coached managers and advisors through Zoom to add coaching skills into their advising roles.*Analyzed participant feedback and reported to administration.*Partnered with managers to ensure advisers are receiving support and follow up on their skill building.

Internal re-engagement program for 273 Inside Track employees transitioned to fully remote work status during COVID.*Managed and onboarded 273 employees to the program with 96% engagement.*Conducted needs assessment survey for program design.*Co-created a 12 week program to re-engage employees during COVID’s mandatory transition to work from home policy.*Established relationships with the CEO for change management communication strategy. *Employee engagement of 96% 1+ participation 86% 3+, 79% 5+ activity, 65% 10+ .

Arizona State Univeristy

Enrolled, onboarded and retained 65 Education Doctoral students. Using my student success framework to successfully coach them through the application process to 1st year retention.*Led to 100% adoption and 98.5% 1st year completion.*Conducted previous student research and developed enrollment and retention plans to provide needed support for successful onboarding and retention goals.*Built relationships with key stakeholders in the university system to support and define student success.*Analyzed and leveraged key at-risk data points and reported to key stakeholders.

Fayetteville State University

Implemented first-generation university student success coaching and retention program. *Onboarded 90 at-risk students with 100% coaching program adoption.*Developed student journey map for proactive coaching program to support 1st year student retention goals with 14% increase in first semester and 19% increase in 1st year retention.*Enabled school staff to have one point of contact to refer students to support services and enhance student’s academic success.*Established relationships with school administrators and staff to develop wrap-around support for student success.

Implemented Success Coach training, quality observations and integration with campus administrators and lead staff.*Onboarded 16 managers and advisers with 100% adoption and 94% successful completion and certification. *Developed success plans for each participant to meet personal goals and certification requirements.*Conducted monthly observation and training with 94% program completion and certification. *Established relationships with managers and advisors to add coaching skills into their advising roles.*Analyzed participant feedback to track skill development trends.*Partnered with managers to ensure advisers were receiving support and follow up on skill building.

Occ

Argosy Univeristy / Student Success Specialist and Onboarding/Retention CoachCentral Michigan University / Student Success Specialist and Onboarding/Retention CoachChapman/Brandman University / Student Success Specialist and Enrollment/Onboarding Coach

Site Coordinator/FacilitatorDeveloped and managed relationships between school district and other county and community stakeholders.*Case managed and built relationships with at-risk students and network into the diverse student population. *Assisted youth goal setting with daily/weekly follow-up resulting in a 63% academic, 62% attendance, 70% less referral improvement rate.*Researched, developed and implemented Extended School Services Initiative (ESSI) programs with result in 63% academic improvement by attendees.*Developed and implement Excel Club positive behavior/academic after school support system with 92% of caseload engaged.*Developed, implemented and supervised Community Summer Food Outreach.

Mentor/Leadership Program Sales, Trainer and Facilitator *Conducted needs assessment for schools and custom designed training programs.*Trained students in the art of leadership thru three day, activity-based Leadership Academy.*Trained staff and students for successful mentoring program implementation.

Portland, Or

Director of Public Relations*Organized inaugural 19 site “Service from the Start” community outreach work day for all student, staff and faculty.*Coordinated “Service from the Start” media promotional campaign and procured $30,000 in free advertising.*Developed annual report, marketing materials and production schedules for all departmental marketing.*Coordinated purchasing of marketing materials resulting in 32% decrease in spending.

Topeka, Kansas Area

Phone service solutions provider account executive

Fort Riley, Ks

Bachelor Of Arts - Ba, Communication And Media Studies

Bachelor'S, Elementary Education And Teaching